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- Tasks: Support diverse customers with tech needs and optimise their services.
- Company: Join BT Group, a leader in innovative technology solutions.
- Benefits: Enjoy discounts on products, online GP access, and paid carer’s leave.
- Why this job: Gain hands-on experience while making a real difference for businesses.
- Qualifications: 5 GCSEs at grades 4-9, including English and Maths required.
- Other info: Dynamic field-based role with excellent career progression opportunities.
The predicted salary is between 800 - 1000 £ per month.
Business - Customer Support Technician Apprentice Level 3
Duration of the study programme – 18 months
Location – 36-38 Moorfield Road, Slyfield Industrial Estate, GUILDFORD, GU1 1RU
Candidates must reside within a 15 mile commute from the specified location to ensure effective coverage of the area and support personal wellbeing.
Start date – 6th July 2026
Salary – £23,810
Full time – Paid Apprenticeship
Hours – 37.5 hrs Mon- Fri
Entry Requirements
- 5 GCSEs at grades 4-9 (C or above), including English and Maths. Equivalent qualifications are accepted.
- Full UK right to work for the duration of the 18-month scheme.
- Full manual driving licence.
- Security checks – Government SC clearance required. Additional personnel screening and clearance procedures will be followed.
Responsibilities
- Work on-site with a diverse range of customers, from small local businesses to large FTSE-100 organisations.
- Support customers with a wide variety of needs across hardware, software, and infrastructure.
- Visit customer sites to install, set up, and optimise BT products and services and carry out non-complex repairs.
- Engage directly with customers—talking through ideas, resolving issues, and ensuring their services are fully optimised.
- Recommend suitable digital products and services to help customers get the most from their technology.
- Travel between customer locations as part of a dynamic, field-based role.
- Support installations, migrations, and rollouts.
- Diagnose and resolve hardware and software issues.
- Guide customers through solutions and recommend suitable digital products and services.
What You’ll Learn
- Hands-on field engineering and customer support experience.
- Install and configure BT applications and services.
- Diagnostic and troubleshooting techniques for hardware, software, and connectivity issues.
- Logical problem-solving and customer service best practice.
- Technical knowledge of networking, cabling, and system setups.
- ICT Comms Tech Level 3 qualification through structured apprenticeship training.
- Exposure to BT’s innovative technologies and future-ready solutions.
Benefits
- Huge discounts on EE & BT products including mobile and broadband – savings every year.
- Online GP access – 24/7 for you and immediate family, fully funded.
- Market-leading paid carer’s leave – up to 2 weeks off for carers.
- Optional private healthcare and dental.
- Enhanced women’s health support.
- Continuous learning and development programmes.
- Progression opportunities within BT Group across multiple brands.
Ready to Apply
It’s easy to apply online. Complete the questions, you may attend an interview and ask questions. BT Group will never ask for payment during recruitment.
Business Customer Support Technician Apprentice Guildford employer: BT Group
Contact Detail:
BT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Customer Support Technician Apprentice Guildford
✨Tip Number 1
Get to know the company! Research BT Group and their values. When you understand what they stand for, you can tailor your conversations during interviews to show how you fit right in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or family member. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Show off your skills! Be ready to discuss any relevant experience you have, especially in customer support or tech. Use specific examples to demonstrate how you’ve solved problems or helped customers in the past.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions prepared. This shows your interest in the role and helps you figure out if it’s the right fit for you.
We think you need these skills to ace Business Customer Support Technician Apprentice Guildford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Business Customer Support Technician. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role involves engaging directly with customers, it’s crucial to demonstrate your communication skills in your written application. Use clear and concise language to show us you can explain complex ideas simply.
Highlight Relevant Experience: If you've had any experience with customer support or technical roles, make sure to mention it! We love seeing how your background can contribute to our mission of providing top-notch service.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at BT Group
✨Know Your Stuff
Make sure you understand the role of a Business Customer Support Technician. Brush up on your knowledge of hardware, software, and networking basics. Familiarise yourself with BT products and services, as you'll need to discuss how you can help customers optimise their technology.
✨Show Off Your People Skills
This role involves engaging directly with customers, so be prepared to demonstrate your communication skills. Think of examples where you've successfully resolved issues or helped someone out. Practice explaining technical concepts in simple terms, as this will be crucial in your day-to-day interactions.
✨Prepare for Practical Scenarios
Expect to face some practical questions or scenarios during the interview. They might ask how you would handle a specific customer issue or troubleshoot a problem. Think through potential situations you could encounter and how you'd approach them, showcasing your logical problem-solving abilities.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You could ask about the training process, opportunities for progression, or what a typical day looks like. It’s a great way to demonstrate your enthusiasm and commitment to learning.
