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For Companies At a Glance
- Tasks: Deliver top-notch customer service to business clients through calls, chats, and emails.
- Company: Join BT, a pioneering tech company with a purpose-driven culture.
- Benefits: Competitive salary, generous leave, world-class training, and flexible working options.
- Why this job: Be part of a team that champions customer satisfaction and drives innovation.
- Qualifications: Experience in B2B customer service and strong communication skills required.
- Other info: Inclusive workplace with opportunities for personal development and career growth.
The predicted salary is between 30000 - 42000 £ per year.
Join BT as a Business Customer Service Representative in Darlington. We’ve always been an organisation with purpose; to use the power of communications to make a better world. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers.
Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, capable of achieving great things. Today in this fast changing, always on, digital world our purpose remains true.
Why this role matters
The main responsibilities of the Business Customer Service Representative would be to deliver excellence in customer service through direct interaction with business customers throughout their lifecycle by responding to customer enquiries in a timely professional manner and through proactive contact and customer management.
What you’ll be doing
- Respond to incoming customer calls, chats & emails in a timely and professional manner, within agreed service levels.
- Conduct pro-active calls and call backs in a timely and professional manner.
- Demonstrate ownership and accountability throughout all customer contact, representing EE in the best possible light to the business customer base and acting as the customer champion within EE.
- Take responsibility for your own development, working with your Team Leader to create an ongoing personal development plan.
- Flexibility to cross train and support with other complexities in the wider business area.
- Assisting with any other key tasks as requested.
What skills you’ll need
- Knowledge of EE products, services.
- Computer literacy and previous use of contact centre technology.
- Excellent communication skills.
- Negotiation skills for dispute resolution.
- Experience within business customer operations.
- Experience of customer service in a B2B contact centre environment.
Benefits:
- BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
- From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate.
- Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
- 22 days annual leave (not including bank holidays), increasing with service.
- 24/7 private virtual GP appointments for UK colleagues.
- 2 weeks carer’s leave.
- World-class training and development opportunities.
- Option to join BT Shares Saving schemes.
A Few Points To Note:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required.
Don’t Meet Every Single Requirement:
We’re committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement on the Job Description, please apply anyway.
Business Customer Service Representative employer: BT Group
Contact Detail:
BT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Customer Service Representative
✨Tip Number 1
Get to know the company! Research BT's values and mission. When you understand what they stand for, you can tailor your conversations to show how you fit into their culture.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with business customers, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Be proactive! If you get the chance, reach out to current employees on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. It shows initiative and can give you insider knowledge.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team. Don’t hesitate – take that step today!
We think you need these skills to ace Business Customer Service Representative
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight your experience in customer service. We want to see how you've handled customer interactions and resolved issues in the past. Use specific examples that demonstrate your ability to provide excellent service!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role of Business Customer Service Representative. Mention relevant skills and experiences that align with the job description. This shows us you’re genuinely interested in the position.
Be Professional Yet Personal: While we appreciate professionalism, don’t be afraid to let your personality shine through in your application. We’re looking for someone who can connect with our business customers, so a friendly tone can go a long way in making your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at BT Group
✨Know Your Stuff
Familiarise yourself with EE products and services before the interview. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will help you provide relevant answers and demonstrate your excellent communication skills, which are crucial for a Business Customer Service Representative.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss past experiences where you've successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your negotiation skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team, company culture, or development opportunities. This shows that you're engaged and serious about the position, plus it gives you a chance to assess if the company is the right fit for you.
