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- Tasks: Support police officers with IT equipment and ensure operational efficiency.
- Company: Join BT, a global leader in secure connectivity and collaboration.
- Benefits: Enjoy 22 days annual leave, a generous pension, and flexible working.
- Why this job: Make a real impact on public safety while developing your tech skills.
- Qualifications: Experience in technical support and strong Windows OS skills required.
- Other info: Be part of a diverse team that values innovation and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
As a Field Engineer within the End User Workplace team on the Devon & Cornwall and Dorset Police Managed ICT Contract, you will ensure police officers and staff have the IT equipment available to them to perform a public facing role. Your attention to detail and clear record-keeping will play a crucial role in maintaining operational efficiency, directly supporting critical policing activities. By ensuring IT equipment is functioning, you will help underpin essential services, contributing to public safety and the smooth running of police operations.
Please note - This role will require you to be able to travel to multiple client sites across the Dorset area: a full, clean UK driving license will be required.
What you’ll be doing:
- Providing technical troubleshooting knowledge to resolve 3rd line incidents within SLAs
- Providing technical installation knowledge to complete hardware install move/change requests within SLA
- Completion of Configuration Item change forms and supply with SLA to Configuration Manager
- Providing technical support/knowledge transfer to colleagues when required
- Ensuring technical solutions are supportable within contractual SLAs/KPIs and escalate service affecting issues to management in a timely fashion
Please note you must either hold or be eligible for NPPV 3 Clearance for this role, which will require a minimum of 5 years working history in the UK to be eligible.
Requirements:
- Sufficient experience in a technical support/operational role
- Competent Windows Operating System skills
- Competent MS SCCM Intune deployment skills
- Competent in IT Hardware troubleshooting and diagnostics
- Competent organisational skills
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best.
Benefits of working for BT include:
- 22 days annual leave (plus bank holidays)
- Generous pension scheme
- BT Share Plan
- Discounted BT products including TV, Broadband and Mobile
- Flexible working arrangements
ICT Field Support Officer in Bournemouth employer: BT Group
Contact Detail:
BT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Field Support Officer in Bournemouth
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your technical troubleshooting projects and achievements. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to ICT support. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and contributing to public safety.
We think you need these skills to ace ICT Field Support Officer in Bournemouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ICT Field Support Officer role. Highlight your technical support experience and any relevant skills, like Windows OS and hardware troubleshooting. We want to see how your background fits with what we do!
Showcase Your Attention to Detail: Since this role involves clear record-keeping and maintaining operational efficiency, be sure to showcase examples where you've demonstrated attention to detail in your previous roles. We love seeing how you can contribute to our mission!
Be Clear and Concise: When writing your application, keep it clear and concise. Use straightforward language and avoid jargon unless it's relevant. We appreciate clarity as much as you do, especially when it comes to technical support!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at BT Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows Operating Systems and MS SCCM Intune deployment. Be ready to discuss specific troubleshooting scenarios you've handled in the past, as this will show your practical experience and problem-solving abilities.
✨Demonstrate Attention to Detail
Since this role requires clear record-keeping and attention to detail, prepare examples that highlight your organisational skills. Think about times when your meticulous nature helped resolve an issue or improved a process, and be ready to share these stories.
✨Show Your Commitment to Public Safety
Understand the importance of the role in supporting police operations and public safety. Be prepared to discuss how your work contributes to these critical services and why you’re passionate about being part of such an impactful team.
✨Prepare for Travel Questions
As the job involves travelling to multiple client sites, be ready to discuss your driving experience and how you manage your time effectively while on the road. Highlight any previous roles where travel was a key component, showcasing your adaptability and reliability.
