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For Companies At a Glance
- Tasks: Lead the evolution of operational tools and systems for BT International's networks.
- Company: Join BT Group, a leader in connectivity and digital services.
- Benefits: Enjoy competitive salary, flexible benefits, and world-class training opportunities.
- Why this job: Make a global impact by driving AI-driven service improvements.
- Qualifications: Experience in IT infrastructure, ServiceNOW, and data analytics required.
- Other info: Dynamic team environment with excellent career growth potential.
The predicted salary is between 36000 - 60000 ÂŁ per year.
At BT International, our purpose is to keep the world connected. As part of BT, we build on almost 180 years of innovation and expertise to deliver secure connectivity and digital services to some of the world's leading multinational businesses and organisations. Our customers trust us to safeguard their data, drive their digital transformation and keep their businesses running.
As BT International's networks and products evolve, the tools and systems that support them must evolve too. As a Service Transformation specialist, you'll lead the support and continuous improvement of our International Networks operational toolsetâembedding AI-driven solutions to enable smarter, faster fault detection and resolution. Your work ensures BT International remains at the forefront of proactive and reactive service management for customers worldwide.
What You'll Be Doing â Your Accountabilities
- Driving the continual improvement of BT International's operational tooling and systems across all network domains, ensuring they evolve in line with our transformation goals.
- Proactively identifying and implementing service improvements in the ITOM & ITSM space, working closely with our ServiceNOW Development Squad to design, implement, and enhance AI-enabled operational solutions.
- Managing demand and prioritization effectively to oversee projects and improvements that deliver maximum impact for BT International.
- Identifying and delivering automation opportunities, leveraging AI and advanced analytics to streamline processes and improve fault management.
- Maintaining continuous self-driven development, staying ahead of emerging technologies and best practices in service transformation and AI.
- Problemâsolving and supporting operational teams, collaborating with ASGs to resolve faults and optimise the performance of our toolset.
The Skills You'll Need To Succeed
- Data driven decision making and communication: drawing on data and analytical techniques where appropriate and communicating this to business audiences.
- Team player & collaborator: You will be working with many different teams and stakeholders, requiring you to establish good relationships and contribute as a team player.
- Tenacious Problem Solver: a desire to look across platforms and teams to ensure problems are resolved and solutions designed in line with the PanâBT approach.
- Solution Minded: Ability to learn the capability of our toolset, build relationships with our vendors & internal teams to create solutions to real operational problems.
Technical Skills
- Understanding of IT Infrastructure & IP Networking.
- Handsâon experience with ServiceNOW ITSM & ITOM procedures.
- Experience with ServiceNOW Reporting analytics & dashboarding.
- Knowledge of Networks Operational Support Systems.
- Experience using & administering operational support systems for networks.
- Experience with ITSM & ITOM Processes and procedures.
- Experience of reporting and analytics â identifying trends and potential improvement areas from a dataset.
- Continual Improvement â proven track record of identifying improvement areas within an operation and implementing the improvements in a timely manner as a project of work.
Benefits
- Competitive salary
- 10% on target bonus
- BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
- 25 days annual leave (not including bank holidays), increasing with service
- Huge range of flexible benefits including cycle to work, healthcare, seasonal ticket loan
- Worldâclass training and development opportunities
- Option to join BT Shares Saving schemes.
- Discounted broadband, mobile and TV packages
- Access to 100's of retail discounts including the BT shop
- Onâcall allowances and overtime
Our Leadership Standards
- Leading inclusively and safely
- Owning outcomes
- Delivering for the customer
- Commercially savvy
- Looking to the future
- Building for the future
BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics to supporting the emergency services and investing more in research than any other UK technology company, we take pride in everything we do and in the people who work here. We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries, and we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
How To Apply
It's easy to apply online; you just need a copy of your upâtoâdate CV and to follow the stepâbyâstep process. Don't worry if you need to make changes â you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!
Service Transition Specialist in Birmingham employer: BT Group
Contact Detail:
BT Group Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Service Transition Specialist in Birmingham
â¨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and donât be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
â¨Tip Number 2
Prepare for interviews by researching BT International and its services. Understand their goals and challenges, especially around AI and service transformation. This will help you tailor your answers and show that youâre genuinely interested in making an impact.
â¨Tip Number 3
Practice your problem-solving skills! Since the role involves identifying and implementing service improvements, think of examples from your past experiences where youâve tackled challenges effectively. Be ready to share these during interviews.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen. Plus, it shows youâre serious about joining the team at BT International. Letâs get you that dream job!
We think you need these skills to ace Service Transition Specialist in Birmingham
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Service Transition Specialist role. Highlight your experience with ITSM, ITOM, and any relevant tools like ServiceNOW to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about service transformation and how you can contribute to BT International's goals. Be genuine and let your personality shine through!
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love tenacious problem solvers who can think outside the box and drive improvements.
Apply Through Our Website: We encourage you to apply directly through our website for a smooth application process. Itâs straightforward, and you can review everything before hitting submit. We can't wait to see your application!
How to prepare for a job interview at BT Group
â¨Know Your Stuff
Make sure you brush up on your knowledge of IT infrastructure and IP networking. Familiarise yourself with ServiceNOW ITSM & ITOM procedures, as well as reporting analytics. Being able to discuss these topics confidently will show that you're serious about the role.
â¨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex problems in the past. Think about specific situations where you identified improvement areas and implemented solutions. This will demonstrate your tenacity and solution-minded approach, which are key for a Service Transition Specialist.
â¨Be a Team Player
Since this role involves collaborating with various teams, be ready to discuss how you've worked effectively with others in previous positions. Highlight your ability to build relationships and contribute positively to team dynamics, as this is crucial for success at BT International.
â¨Stay Ahead of the Game
Show your commitment to continuous self-driven development by discussing any recent training or emerging technologies you've explored. This will reflect your proactive attitude towards staying updated in service transformation and AI, aligning perfectly with BT's goals.
