Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers and install telecommunications products while providing top-notch technical assistance.
- Company: Leading telecommunications company in Birmingham with a focus on customer service.
- Benefits: Paid apprenticeship, recognised qualification, and hands-on learning opportunities.
- Why this job: Kickstart your career in tech with real-world experience and valuable skills.
- Qualifications: Five GCSEs including English and Maths; passion for customer service and problem-solving.
- Other info: Full-time role lasting 18 months with great growth potential.
The predicted salary is between 800 - 1400 £ per month.
A leading telecommunications company in Birmingham is seeking an Apprentice Business Customer Support Technician. This role involves supporting customers, installing and optimizing telecommunications products, and providing technical assistance.
Ideal candidates are passionate about customer service, possess problem-solving skills, and have completed five GCSEs including English and Maths.
This full-time paid apprenticeship lasts 18 months and offers numerous learning opportunities including a recognised qualification.
Field Support Technician Apprentice – ICT Level 3 in Birmingham employer: BT Group
Contact Detail:
BT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Support Technician Apprentice – ICT Level 3 in Birmingham
✨Tip Number 1
Get to know the company! Research their products and services, especially in telecommunications. This will help you stand out during interviews and show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills. Think of examples where you've helped someone solve a problem or provided excellent support. We all know that being passionate about helping others is key in this role!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for enthusiastic candidates who are ready to learn and grow with us.
We think you need these skills to ace Field Support Technician Apprentice – ICT Level 3 in Birmingham
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know why you’re passionate about helping customers. Share any experiences where you’ve gone the extra mile to solve a problem or assist someone, as this will really make your application stand out.
Highlight Your Problem-Solving Skills: We love candidates who can think on their feet! In your application, include examples of how you've tackled challenges in the past. This could be anything from fixing a tech issue to resolving a conflict – just make sure it showcases your skills!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make sure your key points shine through, especially your qualifications and relevant experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at BT Group
✨Know Your Stuff
Make sure you understand the basics of telecommunications and the specific products the company offers. Brush up on technical terms and be ready to discuss how you would approach common customer issues.
✨Show Your Passion for Customer Service
Prepare examples from your past experiences where you’ve gone above and beyond for a customer. This could be from school projects, part-time jobs, or even volunteer work. Companies love candidates who genuinely care about helping others.
✨Problem-Solving Scenarios
Think of potential problems you might encounter in this role and how you would solve them. Be ready to walk the interviewer through your thought process. They want to see how you tackle challenges!
✨Ask Smart Questions
At the end of the interview, have a few questions prepared about the apprenticeship and the company culture. This shows your interest and helps you determine if it’s the right fit for you. For example, ask about the training opportunities or what a typical day looks like.
