Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead training for service desk engineers and enhance customer experience.
- Company: Top telecommunications company with a focus on innovation.
- Benefits: Hybrid working model, competitive salary, bonuses, and generous leave policies.
- Why this job: Shape the future of IT support while making a real difference in customer satisfaction.
- Qualifications: Strong coaching skills and technical knowledge of ITIL processes.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading telecommunications company is seeking a Technical Coach in Belfast. You will manage training for service desk engineers, focusing on continuous improvement and customer experience.
The role requires strong coaching skills, technical understanding of IT support, and familiarity with ITIL processes.
This position offers a hybrid working model and competitive benefits, including a bonus and generous leave policies.
Service Desk Training Lead – ITIL & Runbooks in Belfast employer: BT Group
Contact Detail:
BT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Training Lead – ITIL & Runbooks in Belfast
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on ITIL processes and service desk best practices. We want to show that we’re not just familiar with the concepts, but that we can apply them in real-world scenarios.
✨Tip Number 3
Practice your coaching skills! Think of examples where you’ve successfully trained or mentored someone. We need to demonstrate our ability to improve customer experience through effective training.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the team.
We think you need these skills to ace Service Desk Training Lead – ITIL & Runbooks in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your coaching skills and technical understanding of IT support. We want to see how your experience aligns with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about training service desk engineers and how you can contribute to continuous improvement and customer experience at our company.
Showcase Your ITIL Knowledge: Since familiarity with ITIL processes is key for this role, make sure to mention any relevant certifications or experiences. We love seeing candidates who understand the importance of structured IT support!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at BT Group
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL processes in previous roles and how they can enhance service desk operations. This will show that you understand the framework and its importance in improving customer experience.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached or trained others in a technical environment. Highlight specific instances where your coaching led to improved performance or customer satisfaction. This will demonstrate your ability to lead and develop service desk engineers effectively.
✨Emphasise Continuous Improvement
Think about ways you've contributed to continuous improvement in past roles. Be ready to share ideas on how you would implement similar strategies in this position. This shows that you're proactive and committed to enhancing both team performance and customer experience.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's training culture, their approach to IT support, and how they measure success. This not only shows your interest in the role but also gives you valuable insights into whether the company is the right fit for you.
