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- Tasks: Lead the team and create an amazing shopping experience for customers.
- Company: Join EE, the UK's top network with a vibrant culture.
- Benefits: Competitive salary, uncapped commission, healthcare, and 25 days holiday.
- Why this job: Make a real impact while developing your leadership skills in retail.
- Qualifications: Experience in retail and a passion for customer service.
- Other info: Flexible working options and excellent career progression opportunities.
The predicted salary is between 23000 - 34000 £ per year.
This is a role for the problem-solvers, the step-up-to-the-challenge-ers; those who want to feel like their career matters. Being a Senior Retail Customer Advisor isn’t just a title, but a badge you wear with pride. You’ll be a force within your team, deputising and overseeing the store when the Manager and Assistant Manager aren’t there, making sure both your team and customers feel like champs. If you bring the energy, we’ll bring the rewards.
What you’ll do:- Bring the shop floor to life with your drive, motivation and enthusiasm
- Wow customers with your technical knowledge and recommend the right products every time
- Create an environment in which customers feel welcome and comfortable
- Keep the store on top form when the Store Manager and Assistant Manager are out
- Be able to show how you’ve worked to and exceeded sales targets or met deadlines
- Have experience of serving and delighting customers in a retail environment
- Enjoy being part of a team but possess the leadership skills to give guidance and mentorship
- Know what it feels like to work in a fast-paced, ever-changing environment
- Know a thing or two about the telecoms sector
Exceptional career progression in Retail and to other areas of BT with our Aspire internal development programme. Competitive salary. Uncapped monthly commission, based on personal and store targets. Typical commission of £3,500 (pro-rata); top performers can earn £20,000. Competitive healthcare and BT share plans. 50% discount on an EE mobile package (30% for Friends and Family). 25 days’ holiday (pro-rata) with the opportunity to buy a further 5 days, plus your birthday off. The chance to win once-in-a-lifetime all-expense-paid trips and prizes. BT TV, including BT Sport and NOW Entertainment Membership.
At EE, we’re creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community. We’re therefore open to considering flexible working, things like part-time hours or other flexible options. We also offer emergency time off for dependants in addition to generous maternity and paternity leave. It’s our way of helping people find a job that suits them, so talk to us during the recruitment process to find out where you could fit in.
Retail Senior Advisor in Basingstoke employer: BT Group
Contact Detail:
BT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Senior Advisor in Basingstoke
✨Tip Number 1
Get to know the company culture! Before your interview, check out EE's social media and website to understand their vibe. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've wowed customers or exceeded sales targets. Being able to share these stories will demonstrate your experience and passion for retail during the interview.
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. First impressions matter, and showing that you take pride in your appearance reflects your attitude towards the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team at EE. Don’t miss out on this opportunity!
We think you need these skills to ace Retail Senior Advisor in Basingstoke
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through. We want to see how much you care about delivering top-notch customer service and being part of a dynamic team.
Tailor Your Experience: Make sure to highlight your relevant experience in retail and any leadership roles you've had. We love seeing how you've exceeded sales targets or delighted customers in the past, so don’t hold back!
Be Authentic: Don’t be afraid to show your personality! We’re looking for genuine individuals who can bring energy and motivation to our team. Let us know what makes you unique and how you can contribute to our vibrant culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at EE!
How to prepare for a job interview at BT Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge about the products you'll be selling. Customers will expect you to wow them with your expertise, so be ready to recommend the right products and explain their benefits clearly.
✨Showcase Your Leadership Skills
As a Senior Retail Customer Advisor, you'll need to step up when the Store Manager is away. Prepare examples of how you've led a team or mentored colleagues in the past. This will show that you're ready to take on more responsibility.
✨Demonstrate Your Customer Service Prowess
Think of specific instances where you've gone above and beyond for customers. Whether it’s resolving a complaint or creating a welcoming environment, these stories will highlight your ability to delight customers and meet their needs.
✨Embrace the Fast-Paced Environment
Retail can be hectic, so be prepared to discuss how you've thrived in fast-paced settings before. Share experiences that demonstrate your adaptability and ability to stay calm under pressure, as this will resonate well with the interviewers.
