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- Tasks: Enhance customer service for business clients and manage inquiries effectively.
- Company: Leading telecommunications provider with a focus on customer satisfaction.
- Benefits: Competitive salary, pension scheme, family leave, and extensive training opportunities.
- Why this job: Join a dynamic team and make a real difference in B2B customer relations.
- Qualifications: Excellent communication skills and experience in a B2B contact centre.
- Other info: Great career growth potential in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
A leading telecommunications provider is seeking a Business Customer Service Representative to enhance customer service for business clients in Darlington. This role involves responding to inquiries, managing customer relations, and achieving performance targets.
The ideal candidate should have excellent communication skills and experience in a B2B contact center environment.
This position offers competitive benefits, including a pension scheme, comprehensive family leave policy, and extensive training opportunities.
B2B Business Customer Service Specialist employer: BT Group
Contact Detail:
BT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land B2B Business Customer Service Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the telecommunications industry and let them know you're on the hunt for a B2B Business Customer Service Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your responses. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Show off your communication skills! During interviews, make sure to demonstrate your ability to handle inquiries and manage customer relations. Use examples from your past experiences to highlight how you've successfully resolved issues in a B2B contact centre environment.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for the B2B Business Customer Service Specialist position. Plus, you'll get access to all the benefits we offer, like extensive training opportunities and a solid pension scheme.
We think you need these skills to ace B2B Business Customer Service Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in B2B customer service. We want to see how your skills match the role, so don’t be shy about showcasing your communication prowess and any relevant achievements.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about enhancing customer service for business clients. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Relevant Experience: If you've worked in a contact centre before, make sure to mention it! We’re looking for candidates who understand the ins and outs of customer relations, so share specific examples of how you’ve excelled in similar roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at BT Group
✨Know Your Stuff
Before the interview, make sure you understand the telecommunications industry and the specific services offered by the company. Brush up on common B2B customer service scenarios and think about how you would handle them.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member to refine your responses and ensure you come across as approachable and professional.
✨Prepare for Performance Questions
Expect questions about how you've met performance targets in previous roles. Have specific examples ready that demonstrate your ability to manage customer relations effectively and achieve results in a B2B environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
