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- Tasks: Join our customer service team to assist customers with their queries and enhance their experience.
- Company: EE is a leading mobile network, committed to innovation and exceptional customer service.
- Benefits: Enjoy a competitive salary, online GP access, discounts, and support for your career growth.
- Why this job: Be part of a supportive family-like environment that values diversity and personal development.
- Qualifications: No specific background required; just bring your energy, talent, and ambition!
- Other info: Full-time role with opportunities for NVQ training and community volunteering.
Location - EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)
Full Time - 37.5 hours per week
Salary - £20,280.00 (£10.40/ hour)
Start Date - September 2025
Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could really be EE.
Join our multi award winning Apprenticeship scheme and you’ll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. In our customer service team we help people get to grips with everything from their bill and their contract, to a particular feature on their new smartphone.
You can come from any background and all you need is the energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training towards an NVQ and enjoy all the extras you’d expect from Britain’s most cutting-edge mobile network.
We are more than a team at EE; we are a family, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time.
Your Future With Us
We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.
We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE.
What’s in it for you?
- A great starting salary of £20,280.00
- Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family leave - Equalised maternity, paternity and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband - Saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!
Apprentice Customer Service Advisor employer: BT Group
Contact Detail:
BT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Service Advisor
✨Tip Number 1
Familiarise yourself with EE's products and services. Understanding what they offer will not only help you in interviews but also show your genuine interest in the company.
✨Tip Number 2
Practice your communication skills. As a Customer Service Advisor, you'll need to convey information clearly and effectively, so consider role-playing scenarios with friends or family.
✨Tip Number 3
Research common customer service scenarios and how to handle them. Being prepared with examples of how you would deal with difficult customers can set you apart from other candidates.
✨Tip Number 4
Show your enthusiasm for learning and growth. EE values personal development, so be ready to discuss how you plan to advance your skills and career within the company.
We think you need these skills to ace Apprentice Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what BT Group is looking for in an Apprentice Customer Service Advisor. Highlight the skills and qualities they value, such as enthusiasm, charm, and a willingness to learn.
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the job requirements. Emphasise any customer service experience or relevant skills you have, even if they come from different backgrounds.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for the role. Mention why you want to work at EE specifically and how you can contribute to their customer service team.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at BT Group
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. EE values charm and enthusiasm, so let your personality shine through during the interview.
✨Understand Customer Service Basics
Brush up on key customer service principles. Be prepared to discuss how you would handle common customer queries or complaints, as this will demonstrate your readiness for the role.
✨Highlight Your Willingness to Learn
Since this is an apprenticeship, emphasise your eagerness to learn and grow within the company. Share examples of how you've embraced learning opportunities in the past.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you determine if EE is the right fit for you.
