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For Companies At a Glance
- Tasks: Provide exceptional customer service and support to Plusnet customers.
- Company: Join Plusnet, a multi award-winning broadband company known for its personal touch.
- Benefits: Enjoy a competitive salary, discounts on products, and career development opportunities.
- Why this job: Be part of a supportive family-like team that values diversity and personal growth.
- Qualifications: No specific background required; just bring your energy, talent, and ambition.
- Other info: Start your journey with us on 27 October 2025!
The predicted salary is between 21620 - 21620 £ per year.
Overview
BT Group, Plusnet, Sheffield, United Kingdom. Role: Apprentice Customer Service Advisor. Location: Plusnet Sheffield. Employment type: Full-time, Permanent. Salary: £21,620 per year. Start date: 27 October 2025.
The Role
Join our multi award-winning Apprenticeship scheme and you’ll use your charm, enthusiasm and belief to ensure our customers experience the best of Plusnet every time they talk to us. You can come from any background and all you need is energy, talent and ambition to launch an amazing career at Plusnet. You’ll learn loads, earn fast, receive training towards an NVQ and enjoy the extras you’d expect from Britain’s most personal broadband company. We are more than a team at Plusnet; we are a family, and this ethos includes our customers too. Your role will be to make sure our customers receive an exceptional and personal service every single time.
Your Future With Us
We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.
What We’re Looking For
We believe in a completely personal environment, where you’re treated how you want to be treated. We’re committed to building a community where everyone belongs. We recognise and celebrate differences and embrace diversity at all levels. Everyone is welcome at Plusnet.
What’s In It For You
- A great starting salary of £21,620 plus incentives throughout the year
- Huge discounts of Plusnet, EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
- Support in carving your own career path with development opportunities
- Season Ticket Travel Loan to help with travel costs
- Volunteering days to give back to your local community
- Optional Private Healthcare and Dental
- Small perks like free tea and coffee, and a concierge
What Are You Waiting For?
If you think you’d be a great fit we’d love to hear from you. Reach out to start the conversation!
Seniority level
- Not Applicable
Employment type
- Full-time
Job function
- Other
Industries
- Telecommunications
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Apprentice Customer Service Advisor employer: BT Group
Contact Detail:
BT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Service Advisor
✨Tip Number 1
Familiarise yourself with Plusnet's values and customer service ethos. Understanding their commitment to personal service will help you align your responses during any interviews or conversations.
✨Tip Number 2
Showcase your enthusiasm for helping others. Think of examples from your past experiences where you've gone above and beyond for someone, as this will resonate well with Plusnet's focus on exceptional customer service.
✨Tip Number 3
Network with current or former employees of Plusnet. They can provide insights into the company culture and what it takes to succeed in the role, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss how you embrace diversity and inclusion. Plusnet values a community where everyone belongs, so be ready to share your thoughts on how you can contribute to this environment.
We think you need these skills to ace Apprentice Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Plusnet is looking for in an Apprentice Customer Service Advisor. Highlight key skills and attributes they value, such as charm, enthusiasm, and a commitment to customer service.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills that align with the role. Emphasise any customer service experience or transferable skills you have, even if they come from different backgrounds.
Craft a Personal Cover Letter: Write a cover letter that showcases your personality and passion for customer service. Mention why you want to work at Plusnet specifically and how you can contribute to their ethos of treating customers like family.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at BT Group
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. Plusnet values charm and enthusiasm, so let your passion for customer service shine through during the interview.
✨Demonstrate Your People Skills
Prepare examples of how you've successfully interacted with customers or worked in a team. Highlighting your ability to connect with others will resonate well with Plusnet's focus on personal service.
✨Research Plusnet's Values
Familiarise yourself with Plusnet's commitment to diversity and community. Being able to discuss how you align with their ethos will show that you're a great cultural fit for the team.
✨Ask Thoughtful Questions
Prepare questions that reflect your interest in the role and the company. Inquiring about training opportunities or career progression shows that you're serious about your future with Plusnet.
