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For Companies At a Glance
- Tasks: Manage and grow mid-market customer accounts while generating new business opportunities.
- Company: Join BT, a leading telecommunications company focused on innovation and customer satisfaction.
- Benefits: Enjoy 25 days annual leave, exclusive discounts, and enhanced family leave policies.
- Why this job: Be part of a dynamic team that values independence and fosters strong customer relationships.
- Qualifications: Experience in account management and familiarity with telecommunications products is essential.
- Other info: Work independently while meeting key performance indicators and enjoy a supportive work culture.
The predicted salary is between 36000 - 60000 £ per year.
Overview
As an Account Management Professional, you will be responsible for proactively managing and growing a portfolio of existing mid-market customer accounts. Your focus will be on generating new business opportunities within these accounts by identifying customer needs and delivering tailored solutions. You will work independently to prioritise your workload, manage multiple accounts, and build strong relationships to drive revenue growth and customer satisfaction.
Responsibilities
- Responsible for delivering against revenue targets
- Outbound sales prospecting and opportunities, regular and consistent calling of customers and promotion of BT products and services
- Accurately forecast business KPI\’s to management teams
- Proactively manage churn risk for core BT products
- Identify opportunities to sell to new customers and work closely with specialist teams to deliver opportunities for core BT product lines
- Closing own contracts, as well as engaging with others/specialists to deliver customer requirements as necessary e.g. Field Account Management team, Contract Management team for managed accounts
- Acts as the desk-based point of contact for the customer/partner developing long term customer relationships.
- Experience in account management and can demonstrate track record of meeting or exceeding targets in a target-driven environment
- Demonstrated ability to proactively identify and generate new opportunities within existing customer accounts
- Ability to manage a large portfolio of accounts effectively, while building and maintaining strong customer relationships
- You can work independently and meet key performance indicators consistently
- Familiarity with core telecommunications products such as broadband, leased lines, IP voice, and mobile services
- Experience using Salesforce or similar CRM platforms to manage sales pipelines and customer data
- On Target Bonus – 50%
Qualifications / Experience
- Experience in account management with a proven track record of meeting or exceeding targets in a target-driven environment
- Demonstrated ability to proactively identify and generate new opportunities within existing customer accounts
- Ability to manage a large portfolio of accounts effectively, while building and maintaining strong customer relationships
- Independent worker who can meet key performance indicators consistently
- Familiarity with core telecommunications products such as broadband, leased lines, IP voice, and mobile services
- Experience using Salesforce or similar CRM platforms to manage sales pipelines and customer data
Benefits and additional information
- BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
- 25 days annual leave + 8 bank holidays with the option to buy up to one week\’s work of your contracted hours. This will also increase with service.
- 2 weeks carer\’s leave
- From January 2025, Family Leave policy: 18 weeks at full pay, eight weeks at half pay and 26 weeks at the statutory rate
- Enhanced women\’s health support, including help with menopause symptoms, cancer screenings, period care and more
- Life Assurance (4 x life cover pay)
- Exclusive colleague discounts on BT broadband packages
- 50% off EE mobile payments or SIM plans and 50% discount for friends and family on EE SIM plans
- My Discounts for savings on everyday purchases
- Discounted EE TV including TNT Sport and the NOW Entertainment membership
- Healthcare options (Healthcare Cash Plan or other benefits such as dental insurance, gym memberships, etc.)
- Volunteering days and a salary sacrifice option with electric vehicle benefits
- 24/7 private virtual GP appointments for UK colleagues
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Account Management Professional employer: BT Group
Contact Detail:
BT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Management Professional
✨Tip Number 1
Familiarise yourself with the core telecommunications products mentioned in the job description, such as broadband and IP voice. Understanding these products will not only help you in conversations but also demonstrate your commitment to the role.
✨Tip Number 2
Leverage your network to connect with current or former employees at StudySmarter or similar companies. They can provide valuable insights into the company culture and expectations, which can be a game-changer during interviews.
✨Tip Number 3
Brush up on your Salesforce skills if you haven't used it recently. Being proficient in CRM platforms is crucial for managing sales pipelines effectively, and showcasing this skill can set you apart from other candidates.
✨Tip Number 4
Prepare specific examples of how you've successfully managed accounts and generated new business opportunities in the past. Having these stories ready will help you illustrate your experience and fit for the role during the interview.
We think you need these skills to ace Account Management Professional
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in account management, particularly any achievements related to meeting or exceeding targets. Use specific metrics where possible to demonstrate your success.
Craft a Compelling Cover Letter: In your cover letter, emphasise your ability to identify and generate new business opportunities within existing accounts. Mention your familiarity with telecommunications products and your experience using CRM platforms like Salesforce.
Showcase Relationship-Building Skills: Provide examples of how you've built and maintained strong customer relationships in previous roles. This is crucial for the Account Management Professional position, so make it a focal point in your application.
Highlight Independent Work Experience: Since the role requires independent work, include instances where you successfully managed your workload and met key performance indicators without direct supervision. This will demonstrate your ability to thrive in a target-driven environment.
How to prepare for a job interview at BT Group
✨Know Your Numbers
Be prepared to discuss your past performance metrics and how you've met or exceeded targets in previous roles. This will demonstrate your ability to deliver against revenue targets, which is crucial for the Account Management Professional position.
✨Understand the Products
Familiarise yourself with core telecommunications products like broadband, leased lines, and IP voice. Being knowledgeable about these services will help you identify customer needs and tailor your solutions effectively during the interview.
✨Showcase Relationship Building Skills
Prepare examples of how you've built and maintained strong customer relationships in the past. Highlighting your interpersonal skills will show that you can act as a reliable point of contact for customers and partners.
✨Demonstrate Proactive Thinking
Think of instances where you've proactively identified new business opportunities within existing accounts. Sharing these experiences will illustrate your ability to manage churn risk and drive revenue growth.
