At a Glance
- Tasks: Manage contract strategies and ensure effective delivery for critical communications.
- Company: Join BT, a leader in transforming emergency services communication.
- Benefits: Competitive salary, tailored benefits, private healthcare, and generous leave policies.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Make a real impact on the future of emergency services in the UK.
- Qualifications: Experience in contract management and strong legal expertise required.
The predicted salary is between 45000 - 55000 £ per year.
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Req ID: 64326
Job Function: Commercial Services
Posting Start Date: 11/11/2026
Posting End Date: 22/11/2026
Division: UK Business
Job Location: GBR-London-BTHQ One Braham
Advertised Salary: Competitive, plus great benefits
Location(s) – London (You would need to be in the office at least 3 days a week)
About the role
Join one of the UK’s most important critical communications programmes and play a key role in supporting the future of our emergency services. The Emergency Services Network (ESN) is a major strategic priority for BT, transforming how Britain’s emergency services communicate. Through EE’s network, we’re delivering secure and resilient voice, video and data connectivity that helps frontline teams stay connected when it matters most. As part of the ESN Commercial team, you’ll help provide the commercial foundations that keep this complex programme running effectively. Working closely with colleagues and stakeholders across BT, you’ll bring structure, insight and consistency to contractual commitments, governance, change and performance, helping us make informed decisions, manage risk and deliver against our commitments. It’s an opportunity to contribute to a programme with genuine national impact, while supporting BT’s ambition to build the best, most trusted digital network and become the UK’s most trusted connector.
The successful candidate must be willing to undergo BPSS-level government screening, which requires at least three years of continuous residence in the UK.
What you’ll be doing
- Define and manage contract strategies from mobilisation through delivery and renewal.
- Interpret and apply contractual, statutory and regulatory requirements.
- Lead commercial change control; prevent and defend claims; resolve disputes.
- Maintain the commercial risk register; quantify impacts, provisions and opportunities.
- Provide accurate Management Information on obligations, performance, risks and variances.
- Collaborate to gather inputs across technology, service, finance, PMO and suppliers.
- Use data/analytics to spot trends, prevent leakage and improve performance.
- Standardise contract management practices, playbooks and controls.
- Accountable for the Obligations tracker.
Essential Skills / Experience
- Advanced contract strategy and lifecycle management experience within complex programmes.
- Proven legal and regulatory expertise; confident in interpreting and operationalising commitments.
- Proven risk management and financial insight experience with strong planning/reporting discipline.
Desirable Skills / Experience
- Cross‑functional leadership and stakeholder management.
- Supply chain awareness—vertical and horizontal back‑to‑back design.
- Strong negotiation and influencing skills.
- Legal/commercial qualifications desirable (e.g., law degree, IACCM/WorldCC).
- Significant experience in public sector or regulated environments.
Our Package
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can create the package to suit you and your lifestyle.
- Company car scheme (or cash alternative)
- 15% on target annual bonus
- Private healthcare for you and your family
- Access to an online private GP 24/7 for you and your immediate family
- Market-leading paid carers leave with up to 2 weeks off
- Equalised maternity, paternity, adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
- Discounted EE and BT products, including mobile and broadband
- Market leading Pension scheme – 5% from you and 10% from us
- Holiday purchase scheme
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
Senior Contract Operations Manager in London employer: BT Communications Ireland Limited
As a Technical Service Desk Analyst at BT in Cardiff, you'll join a dynamic team dedicated to providing secure connectivity services for public sector organisations across Wales. With a strong focus on employee wellbeing and growth, BT offers tailored benefits including access to a 24/7 online private GP, generous parental leave, and a market-leading pension scheme. The collaborative work culture encourages innovation and personal development, making it an excellent place for those looking to make a meaningful impact in a transformative environment.
Contact Details:
BT Communications Ireland Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Contract Operations Manager in London
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We think you need these skills to ace Senior Contract Operations Manager in London
Some tips for your application 🫡
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How to prepare for a job interview at BT Communications Ireland Limited
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
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As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
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