Business Operations & Commercial Specialist in London

About the role

This role is all about driving our quest for operational simplicity and efficiency. You'll play a key role in supporting the unit to ensure resource costs are aligned to the correct workstream and that all costs are recovered appropriately, but also ensuring accurate forecasts are provided to allow effective financial and business planning. You will skillfully streamline financial processes. You’ll have a track record of simplification, and you’ll handle budgeting, accurate forecasting of financial trends, and ensure budgets are realistic during crucial project phases. Joining us as a Commercial & Operations Specialist isn't just about a job – it's an opportunity to be a crucial part of our commercial transformation. You'll gain exposure to senior leaders, make an impact on our financial landscape, and shape the trajectory of our projects.

What you’ll be doing

• Budget Management: You will ensure all resources are allocated and accounted for, in line with the available budget, effective change control, risk identification and management, and providing effective and accurate reporting and analysis - critical to driving business decisions.
• Accurate Forecasting: You hold the reins of precision, ensuring monthly forecasts align with predetermined budgets. Your close collaboration with unit leads, senior managers and project managers guarantees the quality and reliability of these forecasts.
• Effective Billing: You are tasked with the responsibility of ensuring that units you support wholly and efficiently recover costs in accordance with approved funding.
• Comprehensive Financial Reporting: Through close collaboration with Project Managers, you produce financial reports that are easy to understand, upholding the highest standards of accuracy.
• Proactive Risk Management: You continuously identify, track, manage, and report financial risks, issues, and opportunities, thereby fostering financial resilience.
• Business Operations: The role will require you to lead, or support on any number of business operations initiatives which may or may not be commercial in nature.

Essential Skills / Experience

• Storytelling with data: Strong skills in building the case for change, drawing on data and analytical techniques where appropriate, and communicating this to business audiences.
• Organised & detail-orientated: Strong understanding of incoming funding and how you manage the spend/costs throughout the year.
• Stakeholder management: As the person responsible for ensuring that we meet scorecard KPI’s you’ll need to work closely with other teams and challenge where necessary. The role will be aligned to support a number of units and you will be the trusted commercial partner / SME for those units.

Desirable Skills / Experience

• Reporting experience: Creation of reports that are useful, accurate and unambiguous.
• Commercial acumen: Knowledgeable in business strategy and the drivers of organisational performance, financial literacy (e.g. business KPIs, business cases).
• Problem solving: Experience of identifying issues and delivering solutions.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market-leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers. BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive. Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best. We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.