At a Glance
- Tasks: Lead technical operations and ensure compliance with legal disclosure requirements.
- Company: Join BT, a leader in cybersecurity protecting communities worldwide.
- Benefits: Tailored benefits, including bonuses, healthcare, and generous leave policies.
- Other info: Hybrid working model with opportunities for personal and professional growth.
- Why this job: Make a real impact in cybersecurity while developing your skills in a dynamic environment.
- Qualifications: Experience in information management and technical support is essential.
The predicted salary is between 37800 - 46200 £ per year.
Security isn’t always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good.
You'll be joining a specialist security team that is a trusted partner to governments worldwide, protecting critical national infrastructure and committed to the safety and security of our nation and global communities. Our mission focused work is innovative, inspiring and technologically challenging in a way that makes every day different and stimulating. We provide the opportunity to work on rare projects, with exciting tools and brilliant people. Everyone has access to unparalleled professional and personal development opportunities and your contribution is always valued.
About the role
- Responsible for secure, accurate and timely compliance with complex lawful requests for assistance and the disclosure of organisations entitled under the Investigatory Powers Act and other legislation, which requires mandatory compliance.
- Responsible for providing specialist expertise on disclosure platform, the related source systems and disclosure area, and the resolution of any technical operational issues working with and supporting the Technical Support Team in order to achieve this.
- Leading and undertaking relevant testing activities on the disclosure platforms as required (updated systems, system enhancements etc), and completing the user acceptance testing sign-off.
- Some of this work may require occasional out of hours working.
This job role can be based in Bristol or Bletchley. Hybrid (3 days office based & 2 days remote). Mon-Fri 37.5. SC Security Clearance is required. Must have lived in UK for 5+ years to obtain clearance.
What you’ll be doing
- Leading on the resolution of any technical operational issues.
- Working with and supporting the wider technical support teams.
- Develops and maintains processes for the disclosure of information, to meet BT’s legal obligations.
- Delivering and contributing to the UAT (User Acceptance Testing), applying discipline‑specific technical knowledge to configure, integrate, test, operate systems, services, or products in line with agreed requirements.
- Contributes to the investigation into errors and/or issues with data to drive change in either systems or processes to ensure issues are not repeated.
- Contributes and develops improvements for working processes between the different disclosure teams, Technology (Networks), support.
Essential Skills / Experience
- Information Management
- Change Management
- Technical Support
- Decision Making
- Quality Assurance
Desirable Skills / Experience
- Disclosure support expert: Expert knowledge of specific fixed and mobile products and services, including their platforms and underlying network architecture, the data held within the systems, as well as knowledge of specific end to end obligations system design, standards and applicable underlying security requirements to facilitate support of those platforms.
- Effective relationships: Develops practical and open relationships across Customers, GSS and with other BT teams.
- Business acumen: Knowledgeable in business strategy and the drivers of organisational performance, including people drivers of performance and financial literacy (e.g. business KPIs, business cases).
- Product Knowledge (Mandatory): Expert knowledge of Fixed and Mobile disclosure products and how that can be disclosed lawfully.
- Systems Knowledge (Mandatory): Expert knowledge of all systems used for the disclosure purposes (e.g. CUBO, DRD, ETL, GCP etc), and the technical architecture of these systems.
Our Package
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
- 10% on target annual bonus
- Access to an online private GP 24/7 for you and your immediate family
- Market-leading paid carers leave with up to 2 weeks off
- Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
- Discounted EE and BT products, including mobile and broadband
- Market leading Pension scheme – 5% from you and 10% from us
- Holiday purchase scheme
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
Service Ops Professional (60904) employer: BT Business
As a Network Engineering Specialist in London, you will join a dynamic and innovative engineering practice that prioritises technical excellence and employee development. With tailored benefits that support your growth and wellbeing, including a market-leading pension scheme and generous parental leave, the company fosters a collaborative work culture where your contributions are valued. This role not only offers the chance to work on cutting-edge network technologies but also provides opportunities for professional advancement in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Ops Professional (60904)
✨Get Involved in the Cybersecurity Community
Diving into the cybersecurity community is key for landing that full-time gig. Join forums like Reddit's r/cybersecurity or attend local meetups to connect with industry veterans and other job seekers. Networking is everything in this field—don’t just be a passive lurker!
✨Show Off Your Skills with Capture the Flag Competitions
Participate in Capture the Flag (CTF) competitions; these are not just a fun way to boost your skills but also a chance to showcase your talent to potential employers. Many companies, including BT Business, love seeing candidates who actively engage in these challenges.
✨Tailor Your Online Presence
Make sure your LinkedIn and any professional profiles reflect your cybersecurity expertise. Share your projects, whether they’re personal or from a previous role, to catch the eye of hiring managers. This is how they’ll find your passion and commitment to the field!
✨Apply Directly Through BT Business
Don’t forget to head straight to our website and check out any openings for cybersecurity roles at BT Business. Applying directly can sometimes give you an edge, especially if you can mention that you've been following our work or engaging in the community.
We think you need these skills to ace Service Ops Professional (60904)
Some tips for your application 🫡
Show off your technical skills:In cybersecurity, it's crucial to highlight your technical prowess. Make sure your CV showcases specific skills like network security, penetration testing, or threat analysis. If you have relevant certifications (like CEH or CISSP), pop those on the front page to grab attention!
Tailor your portfolio for the role:Even for a full-time role, a portfolio can set you apart. If you've worked on any cybersecurity projects—be it CTF challenges, security assessments, or research papers—include these in your application. This demonstrates not just your skills, but also your hands-on experience!
Use real-world examples:When writing your cover letter, don’t just stick to your qualifications. Share real-world examples of how you’ve tackled security issues or vulnerabilities. This gives the hiring team at BT Business insight into your practical problem-solving abilities and makes your application memorable.
Demonstrate your passion for cybersecurity:Cybersecurity is an ever-evolving field, so show us that you’re always learning! Mention any recent courses, webinars, or industry events you’ve attended. This not only exhibits your enthusiasm but also signals to BT Business that you’re committed to staying ahead in the game.
How to prepare for a job interview at BT Business
✨Sharpen Your Technical Skills
For a role in cybersecurity, it’s essential to be up-to-date with the latest tools and techniques. Brush up on your knowledge of firewalls, intrusion detection systems, and vulnerability assessment tools. Be ready to discuss specific scenarios where you’ve applied these skills, as hands-on experience can really set us apart in interviews.
✨Prepare for Scenario-Based Questions
Expect the interviewers at BT Business to throw in some hypothetical situations to see how you’d handle them. Think about common security breaches or incidents and be prepared to explain how you would respond. This not only shows your problem-solving skills but also your understanding of real-world cybersecurity challenges.
✨Highlight Your Certifications
Certifications like CompTIA Security+, CISSP, or CEH can give you a significant edge in a full-time role in cybersecurity. Make sure to mention these during your interview and be prepared to discuss what you learned through those certifications and how they relate to the position at BT Business.
✨Show Your Passion for Cybersecurity
Since you’re going for a full-time gig, showing genuine enthusiasm for the field can make all the difference. Share any personal projects, blogs, or communities you’re part of that relate to cybersecurity. This not only showcases your passion but also your commitment to staying engaged in this ever-evolving field.
