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- Tasks: Lead the e-commerce strategy and enhance customer experience for a major DIY retailer.
- Company: Join a leading UK manufacturing company in Stoke-on-Trent.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Why this job: Make a real impact on customer journeys in the thriving e-commerce sector.
- Qualifications: Experience in e-commerce, strong organisational skills, and proficiency in SAP and Excel.
- Other info: Be part of a collaborative team focused on delivering exceptional online experiences.
The predicted salary is between 35000 - 45000 £ per year.
A leading UK manufacturing company in Stoke-on-Trent is seeking an E-commerce Specialist to manage the customer journey for a major DIY retailer's online channel. This role focuses on e-commerce strategy development, website optimization, and ensuring excellent customer experience through proactive issue resolution and collaboration with logistics and operations teams.
Ideal candidates should have:
- Experience in e-commerce
- Strong organizational skills
- Proficiency in SAP and Excel
Join us to take ownership of a critical e-commerce channel.
E-commerce Specialist: Home Delivery & CX Lead in Stoke-on-Trent employer: BSW Timber
Contact Detail:
BSW Timber Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E-commerce Specialist: Home Delivery & CX Lead in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to people in the e-commerce space, especially those who work with DIY retailers. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your e-commerce projects, especially any website optimisations or customer experience improvements you've implemented. This will make you stand out during interviews.
✨Tip Number 3
Prepare for the interview by researching the company and its competitors. Understand their e-commerce strategies and think of ways you could enhance their online channel. This shows you're genuinely interested and ready to contribute.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace E-commerce Specialist: Home Delivery & CX Lead in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the E-commerce Specialist role. Highlight your experience in e-commerce, especially any work with customer journeys or online channels. We want to see how your skills align with our needs!
Showcase Your Skills: Don’t forget to showcase your proficiency in SAP and Excel! If you’ve used these tools to optimise websites or improve customer experiences, let us know. We love seeing concrete examples of your skills in action.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about e-commerce and how you can contribute to our team. We appreciate a personal touch that shows you’ve done your homework on us.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at BSW Timber
✨Know Your E-commerce Stuff
Make sure you brush up on the latest trends in e-commerce, especially related to home delivery and customer experience. Be ready to discuss specific strategies you've implemented in the past and how they improved customer satisfaction.
✨Show Off Your Tech Skills
Since proficiency in SAP and Excel is key for this role, prepare to demonstrate your skills. Bring examples of how you've used these tools to optimise processes or analyse data in previous positions.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific customer journey challenges. Think about times you've resolved issues proactively and be ready to share those experiences, highlighting your collaboration with logistics and operations teams.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the company's e-commerce strategy or how they measure customer satisfaction. This shows your genuine interest in the role and helps you assess if it's the right fit for you.