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- Tasks: Drive online sales growth and manage the customer journey for a major DIY retailer.
- Company: Join BSW Timber Solutions, a leading name in the UK timber industry.
- Benefits: Competitive salary, supportive environment, and ownership of customer experience.
- Why this job: Be part of a growing team and make a real impact in e-commerce.
- Qualifications: Experience in e-commerce and strong organisational skills required.
- Other info: Fast-paced environment with opportunities for career development.
The predicted salary is between 28800 - 43200 £ per year.
Location: Stoke-On-Trent
Hours: Monday - Friday, 08:00 - 16:30
Salary: Market Rate
About Us
BSW Timber Solutions Ltd are part of the highly successful BSW Group, one of the UKs largest integrated timber and forestry businesses. We are a leading manufacturer and distributor supplying major DIY retailers nationwide. We’re looking for an Ecommerce Specialist Home Delivery to join our Stoke-on-Trent operation. This is a key role responsible for managing the end-to-end customer journey for a major DIY retailer's online channel. Acting as the main point of contact for customer experience, you’ll ensure accurate order processing, proactive issue resolution and on‑time delivery, working closely with warehouse, transport and commercial teams to deliver a first‑class service.
Main Responsibilities
- Create, develop and execute the company’s e‑commerce strategy to drive online sales growth.
- Manage and optimise the e‑commerce website, product listings, pricing, and promotions.
- Review digital marketing initiatives (SEO, SEM, email, social media, paid ads) to increase traffic and conversions.
- Build and maintain positive working relationships with the DIY customer, transport partners and suppliers, ensuring clear and proactive communication, producing accurate and timely reports.
- Monitor sales performance, analyse data, and implement strategies to improve ROI and customer experience.
- Coordinate with operations, logistics, and customer service teams to ensure smooth order fulfilment.
- Lead cross‑functional collaboration and manage external vendors or platform partners.
What We’re Looking For
- Experience in e‑commerce, fulfilment, logistics or customer journey management.
- Strong organisational skills with excellent attention to detail.
- Confidence using SAP and Excel to manage orders, data and reporting.
- A proactive, customer‑focused approach with strong communication skills.
- The ability to manage multiple priorities in a fast‑paced environment.
- Experience within a retail supply chain, home delivery or manufacturing environment would be advantageous.
Why Join Us?
You’ll join a growing, well‑established UK manufacturing business, offering a supportive environment and the opportunity to take real ownership of customer experience within a critical e‑commerce channel.
E-commerce Specialist in Stoke-on-Trent employer: BSW Timber
Contact Detail:
BSW Timber Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E-commerce Specialist in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to people in the e-commerce space, especially those who work at BSW Timber Solutions. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your previous e-commerce successes. This will help us see how you can drive online sales growth and improve customer experience.
✨Tip Number 3
Be proactive during interviews! Ask insightful questions about their e-commerce strategy and how you can contribute. This shows your enthusiasm and understanding of the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at BSW Timber Solutions.
We think you need these skills to ace E-commerce Specialist in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the E-commerce Specialist role. Highlight your experience in e-commerce, fulfilment, and customer journey management. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about e-commerce and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Showcase Your Skills: Don’t forget to mention your proficiency with tools like SAP and Excel. We’re keen on seeing how you’ve used these in past roles to manage orders and data. Be specific about your achievements!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss any important updates from us!
How to prepare for a job interview at BSW Timber
✨Know Your E-commerce Stuff
Make sure you brush up on the latest trends in e-commerce, especially around customer journey management. Be ready to discuss how you've optimised online sales or improved customer experiences in your previous roles.
✨Show Off Your Data Skills
Since the role involves using SAP and Excel, be prepared to talk about your experience with these tools. Bring examples of how you've used data analysis to drive decisions or improve ROI in past positions.
✨Communicate Like a Pro
This job requires strong communication skills, so practice articulating your thoughts clearly. Think of examples where you've successfully collaborated with teams or resolved customer issues to demonstrate your proactive approach.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about their e-commerce strategy or how they measure success in customer experience. This shows you're genuinely interested and have done your homework.