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- Tasks: Drive online sales growth and manage the customer journey for a major DIY retailer.
- Company: Join BSW Timber Solutions, a leading name in the UK timber industry.
- Benefits: Market rate salary, supportive environment, and ownership of customer experience.
- Why this job: Be part of a growing team and make a real impact in e-commerce.
- Qualifications: Experience in e-commerce, strong organisational skills, and customer-focused approach.
- Other info: Fast-paced environment with opportunities for career development.
The predicted salary is between 30000 - 42000 £ per year.
Location: Stoke-On-Trent
Hours: Monday - Friday, 08:00 - 16:30
Salary: Market Rate
About Us: BSW Timber Solutions Ltd are part of the highly successful BSW Group, one of the UKs largest integrated timber and forestry businesses. We are a leading manufacturer and distributor supplying major DIY retailers nationwide.
This is a key role responsible for managing the end-to-end customer journey for a major DIY retailer's online channel. Acting as the main point of contact for customer experience, you'll ensure accurate order processing, proactive issue resolution and on-time delivery, working closely with warehouse, transport and commercial teams to deliver a first-class service.
Main responsibilities:
- Create, develop and execute the company’s e-commerce strategy to drive online sales growth.
- Manage and optimize the e-commerce website, product listings, pricing, and promotions.
- Review digital marketing initiatives (SEO, SEM, email, social media, paid ads) to increase traffic and conversions.
- Build and maintain positive working relationships with the DIY customer, transport partners and suppliers, ensuring clear and proactive communication, producing accurate and timely reports.
- Monitor sales performance, analyse data, and implement strategies to improve ROI and customer experience.
- Coordinate with operations, logistics, and customer service teams to ensure smooth order fulfilment.
- Lead cross-functional collaboration and manage external vendors or platform partners.
What we're looking for:
- Experience in e-commerce, fulfilment, logistics or customer journey management.
- Strong organisational skills with excellent attention to detail.
- Confidence using SAP and Excel to manage orders, data and reporting.
- A proactive, customer-focused approach with strong communication skills.
- The ability to manage multiple priorities in a fast-paced environment.
- Experience within a retail supply chain, home delivery or manufacturing environment would be advantageous.
Why join us?
You’ll join a growing, well-established UK manufacturing business, offering a supportive environment and the opportunity to take real ownership of customer experience within a critical e-commerce channel.
E-commerce Specialist in Stafford employer: BSW Timber Solutions Ltd
Contact Detail:
BSW Timber Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E-commerce Specialist in Stafford
✨Tip Number 1
Network like a pro! Reach out to people in the e-commerce industry, especially those who work at companies you admire. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your e-commerce projects, strategies you've implemented, or any successful campaigns. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by researching the company and its competitors. Understand their e-commerce strategy and think of ways you could contribute. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re keen on joining our team at BSW Timber Solutions Ltd.
We think you need these skills to ace E-commerce Specialist in Stafford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the E-commerce Specialist role. Highlight your experience in e-commerce, fulfilment, and customer journey management. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about e-commerce and how you can contribute to our team. Be sure to mention any relevant experience with digital marketing initiatives or logistics.
Showcase Your Skills: Don’t forget to showcase your organisational skills and attention to detail. Mention your confidence using tools like SAP and Excel, as these are key for managing orders and data. We love seeing candidates who can manage multiple priorities!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Good luck!
How to prepare for a job interview at BSW Timber Solutions Ltd
✨Know Your E-commerce Stuff
Make sure you brush up on the latest trends in e-commerce, especially around customer journey management. Be ready to discuss how you've optimised websites or improved online sales in your previous roles.
✨Show Off Your Data Skills
Since the role involves using SAP and Excel, be prepared to talk about your experience with these tools. Maybe even bring examples of reports you've created or data analyses that led to improved ROI.
✨Demonstrate Your Customer Focus
This position is all about enhancing the customer experience. Think of specific instances where you've resolved issues or improved service delivery. Highlight your proactive approach and communication skills.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like a delay in order fulfilment or a tricky customer complaint. Practise your responses to show that you can think on your feet and manage multiple priorities effectively.