At a Glance
- Tasks: Provide IT support and troubleshoot issues across multiple sites.
- Company: Join BSW Group, the UK's largest timber and forestry business.
- Benefits: Competitive salary, discounts, wellbeing support, and career development opportunities.
- Other info: Opportunity for growth in a fast-paced, innovative environment.
- Why this job: Be part of a dynamic team and make a real impact in IT support.
- Qualifications: Strong IT support background and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
This is an onsite role to be based at our Stoke-on-Trent site, you’ll play a pivotal role in providing IT support across all our group sites. As an IT Infrastructure Support Technician, you will provide front line system users with computer support and IT maintenance – from the initial customer request through to final resolution. You’ll troubleshoot and resolve issues relating to hardware, networking, operating systems, and applications while effectively communicating technical advice to non-technical audiences.
Key Responsibilities:
- Deliver 1st line technical support by monitoring and prioritising user requests via the IT helpdesk system, ensuring tickets are assigned, resolved, and closed within SLAs.
- Provide IT support across all group sites, including troubleshooting and resolving software and hardware issues and providing support for Office 365 applications.
- Respond to system alerts and escalate issues when necessary.
- Monitor and maintain backup systems across the business.
- Assist in the installation and configuration of networking infrastructure and other IT equipment at various locations.
- Configure and maintain computers, tablets, and mobile phones for users across the group.
- Onboarding of new users and decommissioning of leavers to the business, maintain the asset register of all IT equipment been issued or returned to IT.
- Collaborate with the broader IT team, including Infrastructure, Software, and Security teams, to deliver comprehensive support.
About You:
To succeed in this role, you’ll need a strong background in IT support and the ability to work across multiple sites in a fast-paced environment.
Essential Skills and Experience:
- Strong knowledge of Windows operating systems, including installation, configuration, and troubleshooting.
- Hands-on experience with Microsoft Office 365 support.
- Excellent communication and problem-solving skills, with the ability to explain technical issues to non-technical audiences.
- A full UK driving licence and flexibility to travel to group sites as required.
Desirable Skills (Training Provided):
- Experience with Windows Server, including Active Directory.
- Familiarity with VMware and backup systems.
Benefits:
In return, you can look forward to developing a long-term career with one of the industry’s leading employers. As well as the competitive salary, this position includes other benefits such as:
- The role comes with a competitive pay and benefits package.
- Discounted rates on BSW products, including Woodfuel Direct.
- Access to an employee benefits portal with exclusive deals and discounts on high street brands, utilities, dining, and more.
- Confidential 24/7 wellbeing support.
- Cycle to Work Scheme.
- Funded learning and development opportunities to support your career growth.
- A company-provided life assurance policy.
Closing date for applications: 31st July 2026.
IT Infrastructure Support Technician in Stoke-on-Trent employer: BSW Group
BSW Group is an excellent employer, offering a dynamic work environment at their Rainham site where safety and quality are paramount. Employees benefit from a competitive salary, generous holiday allowance of 33 days, and a contributory pension scheme, all while being part of a supportive culture that prioritises professional growth and development in the manufacturing sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT Infrastructure Support Technician in Stoke-on-Trent
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what BSW Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges BSW Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at BSW Group!
✨Direct Apply to BSW Group
Let's not forget to apply directly through the BSW Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Infrastructure Support Technician in Stoke-on-Trent
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at BSW Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at BSW Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at BSW Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
