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- Tasks: Provide top-notch customer service and sales support for key accounts.
- Company: Join BSW Group, the UK's largest timber and forestry business.
- Benefits: Enjoy 31 days holiday, company sick pay, and career development opportunities.
- Why this job: Make a real impact in a dynamic team while building your career.
- Qualifications: Experience in customer service or internal sales with strong communication skills.
- Other info: Be part of a sustainable business that values innovation and teamwork.
The predicted salary is between 30000 - 40000 £ per year.
Based Cargo, Carlisle CA6 4BA
Full-time / Permanent
Monday to Friday, 8.30am to 5pm
We are looking for a Customer Service and Sales Coordinator to join our team in the Customer Service Centre (CSC) based at our BSW Timber site in Carlisle. Responsible for providing first class customer service and sales support for key customer accounts across the BSW Group, you will manage customer enquiries, identifying and meeting the needs of customers.
Specifically, some responsibilities of an Internal Sales & Customer Service Coordinator include:
- Customer call handling & responding to email enquiries in a timely and professional manner.
- Proficiently maintain and record interactions and orders via Salesforce, Customer Relationship Management (CRM) system, providing order acknowledgements, confirming accurate pricing and product information.
- Review order history to plan and forecast customer needs, ensuring service levels meet and exceed expectations.
- Be proactive in contacting customers, following up orders and make offers of focus products and reject/2nd grade stock.
- Work with fellow team members in checking orders and correcting errors.
- Act as liaison between customer, logistics, credit control, marketing, planning and sites across the group.
About you:
Already experienced in a customer service or an internal sales role, you have a proven track record in the management of key customer relationships. You are confident and motivated with the ability to effectively influence and negotiate with customers, whilst planning and prioritising a busy workload. In addition, you will have:
- Excellent communication skills, both verbal and written.
- Good computer skills across all Microsoft programs, specifically Excel.
- Excellent influencing and interpersonal skills.
- Metric/Imperial measurement understanding.
- A high attention to detail and problem-solving skills, with a consultative approach.
- A high level of organisational skills and attention to detail.
About BSW:
BSW Group is the largest timber and forestry business in the UK, with operating divisions spanning the whole supply chain, from tree nurseries and woodland management to sawmilling and pallets. We market 35 million saplings annually through the country’s leading commercial tree nursery, have planted a billion trees through Tilhill Forestry, supply sustainable timber products to an array of industries as BSW Timber, and manufacture millions of pallets a year as Scott Pallets. We work to keep industry moving and aim to be the most technically advanced timber business in the country. With an ethos to use everything and waste nothing, we leverage technology and cutting-edge practices to supply the diverse demands of the UK, helping to build sustainable worlds.
Benefits:
In return, you can look forward to developing a long-term career with one of the industry’s leading employers. As well as the competitive salary, this position includes other benefits such as:
- 31 days holiday (inclusive of Bank Holidays).
- Company sick pay.
- Cycle to Work Scheme.
- Confidential 24/7 well-being support.
- Company provided Life Assurance policy.
- Funded learning and career development opportunities.
- Discounted rate on a range of BSW products including Woodfuel Direct.
- Employee benefits portal with access to exclusive deals and discounts on 100s of high street brands, utilities, eating out and more!
Interested? Click APPLY to send us your CV and complete our online application form.
Closing Date for Applications: 30th April 2026
The Company’s Job Applicant Privacy Notice is available on our website.
Internal Sales & Customer Service Co-Ordinator employer: BSW Group
Contact Detail:
BSW Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Sales & Customer Service Co-Ordinator
✨Tip Number 1
Get to know the company inside out! Research BSW Group and understand their values, products, and services. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Internal Sales & Customer Service Co-Ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service and sales experience, and don’t forget to mention any relevant software skills, like Salesforce or Excel.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for the Internal Sales & Customer Service Co-Ordinator role. Share specific examples of how you've successfully managed customer relationships and handled enquiries in the past.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application is clear and professional. Pay attention to your spelling and grammar, and keep your tone friendly yet professional.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company!
How to prepare for a job interview at BSW Group
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you handle customer enquiries and manage relationships, as this role is all about providing first-class support. Think of specific examples from your past experiences that showcase your skills.
✨Familiarise Yourself with Salesforce
Since you'll be using Salesforce and CRM systems, it’s a good idea to get comfortable with these tools. If you have experience, prepare to talk about how you've used them in previous roles. If not, do a bit of research to understand their functionalities and how they can enhance customer interactions.
✨Demonstrate Your Communication Skills
Excellent communication is key for this position. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few scenarios where you successfully influenced or negotiated with customers, highlighting your verbal and written skills.
✨Show Your Organisational Skills
This role requires a high level of organisation and attention to detail. Be prepared to discuss how you prioritise tasks and manage a busy workload. Consider sharing examples of how you’ve effectively planned and forecasted customer needs in the past.