Internal Sales Person
Location: Ellesmere Port, Cheshire
Hours: 40 hours Mon – Friday.
Salary: Competitive
About the Role
Scott Pallets is looking for an enthusiastic, customer-focused Internal Sales Person to join our busy Internal Sales Team.
As a key customer contact, you’ll manage accounts, process orders, build strong relationships and support sales growth across the business. Working closely with customers, External Sales and internal teams, you’ll help deliver an excellent customer experience from enquiry through to delivery.
Key Responsibilities
- Managing customer enquiries via telephone, email and CRM systems.
- Processing customer orders accurately and efficiently.
- Building and developing strong customer relationships.
- Following up quotations and identifying sales opportunities.
- Supporting the External Sales Team with pricing, product availability and customer information.
- Resolving customer issues, delivery queries and complaints professionally.
- Maintaining accurate customer and sales records within CRM systems.
- Monitoring stock availability and coordinating with internal departments.
- Promoting products and services to support sales growth, upselling and cross-selling opportunities.
- Contributing towards individual and team sales targets and objectives.
What We're Looking For
Essential Skills & Experience
- Previous experience in Internal Sales, Customer Service or Sales Administration.
- Excellent communication and relationship-building skills.
- Strong organisational and time management abilities.
- High attention to detail and accuracy.
- Proficiency in Microsoft Office applications.
- Experience using CRM, order processing or business systems.
- Strong problem-solving skills and customer-focused mindset.
- Ability to multitask and prioritise effectively in a busy environment.
- Good numerical skills and understanding of metric and imperial measurements.
Desirable
- Experience within timber, manufacturing, construction, building materials or hardware sectors.
- Understanding of manufacturing processes.
- Knowledge of pallet products.
- Experience with ERP or inventory management systems.
- Understanding of logistics and delivery scheduling.
About You
- Friendly, professional and approachable.
- Self-motivated and proactive.
- A strong team player who enjoys collaborating with others.
- Adaptable and able to manage changing priorities.
- Calm under pressure.
- Committed to providing exceptional customer service.
What You'll Gain
- Opportunity to join a leading UK pallet manufacturing business.
- A varied and rewarding role with customer contact at its core.
- Ongoing training and development.
- Supportive team environment.
- Career progression opportunities within the wider BSW Group and Binderholz business.
Apply Today
If you're an organised, customer-focused professional who enjoys building relationships and delivering excellent service, we'd love to hear from you.
Apply now and become part of the Scott Pallets team.
Internal Sales Person in Ellesmere Port employer: BSW Group
BSW Group is an excellent employer, offering a dynamic work environment at their Rainham site where safety and quality are paramount. Employees benefit from a competitive salary, generous holiday allowance of 33 days, and a contributory pension scheme, all while being part of a supportive culture that prioritises professional growth and development in the manufacturing sector.
