At a Glance
- Tasks: Join our Recovery team to process orders and support daily operations.
- Company: BSW Group, the UK's largest timber and forestry business.
- Benefits: Career development, pension scheme, discounts, and a cycle to work scheme.
- Other info: Innovative culture with opportunities for growth in a family-run business.
- Why this job: Be part of a dynamic team and make a real impact in a fast-paced environment.
- Qualifications: Previous admin experience, strong communication skills, and attention to detail.
The predicted salary is between 22000 - 24000 £ per year.
Location: Ellesmere Port
Salary: Market Rate
Hours: Monday – Friday, 08:00 – 17:00
About the Role
We are looking for an organised and enthusiastic Administrative Assistant to join our busy Recovery team. This is an excellent opportunity for someone who enjoys working in a fast-paced office environment, providing outstanding customer service, and supporting the smooth day-to-day running of the business.
You will play a key role in processing customer orders, responding to enquiries, maintaining accurate records, and supporting colleagues across the business. If you are a proactive individual with excellent communication skills and strong attention to detail, we would love to hear from you.
Key Responsibilities
- Processing customer orders received via telephone and email.
- Responding to customer enquiries in a professional and timely manner.
- Maintaining accurate records and updating internal systems.
- Assisting with credit control investigations.
- Raising purchase orders.
- Supporting managers with general administration and office duties.
- Working closely with colleagues to ensure excellent customer service is delivered at all times.
About You
We are looking for someone who:
- Has previous administration experience in a busy office environment.
- Has excellent communication and customer service skills.
- Is organised, accurate and has strong attention to detail.
- Has credit control experience.
- Is confident using Microsoft Office (Navision experience is an advantage).
- Works well independently and as part of a team.
- Has a positive, can-do attitude and is keen to learn.
Who we are:
BSW Group is the largest timber and forestry business in the UK, with operating divisions spanning the whole supply chain, from tree nurseries and woodland management to sawmilling and pallets. We market 35 million saplings annually through the country’s leading commercial tree nursery, have planted a billion trees through Tilhill Forestry, supply sustainable timber products to an array of industries as BSW Timber, and manufacture millions of pallets a year as Scott Pallets. We work to keep industry moving and aim to be the most technically advanced timber business in the country.
BSW operates as a collection of experts – an interconnected circle, where everyone and everything works together, allowing the business to constantly innovate as our people thrive. With an ethos to use everything and waste nothing, we leverage technology and cutting-edge practices to supply the diverse demands of the UK, helping to build sustainable worlds.
What you will receive in return:
- Career development in a family run business
- Contributory Pension Scheme
- My Pay Rewards – discounts on vouchers
- Refer a friend scheme
- Cycle to work scheme
Think you have what it takes? If so, we want to hear from you.
Administrative Assistant in Ellesmere Port employer: BSW Group
BSW Group is an excellent employer, offering a dynamic work environment at their Rainham site where safety and quality are paramount. Employees benefit from a competitive salary, generous holiday allowance of 33 days, and a contributory pension scheme, all while being part of a supportive culture that prioritises professional growth and development in the manufacturing sector.
