Credit Controller in Dunfermline

Reporting To: Credit Control Manager

Hours of Work: 40 hours per week

Salary: Market Rate

About the Role

We are seeking a proactive and commercially minded Credit Controller to join our Finance Shared Services Function at our Head Office in Dunfermline. This role is critical in managing customer credit risk and ensuring timely collection of outstanding balances.

As a Credit Controller, you will work closely with internal teams and external customers to maintain strong working relationships while enforcing credit policies and procedures. This is an excellent opportunity for someone who is confident, resilient, and thrives in a fast-paced environment where attention to detail and strong communication skills are essential.

Key Responsibilities

• Manage a portfolio of customer accounts, ensuring timely collection of outstanding balances in line with agreed credit terms.
• Monitor and control credit limits, assessing customer wealth and escalating risks where appropriate.
• Proactively chase overdue debts via phone, email, and written communication, maintaining a professional and customer-focused approach.
• Investigate and resolve invoice queries and disputes in collaboration with internal teams to ensure prompt resolution and payment.
• Allocate customer payments accurately and perform regular customer account reconciliations.
• Prepare and maintain aged debt reports, providing insight and commentary to support cash flow management.
• Support month-end activities and ensure compliance with internal controls, policies, and audit requirements.

What We’re Looking For

• Previous experience in a Credit Control, Accounts Receivable, or similar finance role.
• Strong understanding of credit control processes, debt collection, and cash flow management.
• Confident communicator with the ability to build relationships while challenging non-payment where required.
• Strong organisational skills and the ability to manage multiple accounts and priorities effectively.
• Experience using finance systems; SAP or similar ERP systems is desirable but not essential.
• Strong attention to detail and the ability to handle sensitive financial information with discretion and confidentiality.

Why Join Us?

This is a fantastic opportunity to be part of a forward-thinking, supportive team where your contributions make a real impact. You’ll work in a professional and fast-moving environment with opportunities to develop your Finance knowledge and skills.

Apply now and be part of a team that values excellence, integrity, and people. We look forward to hearing from you!

Who we are:

BSW Group is the largest timber and forestry business in the UK, with operating divisions spanning the whole supply chain, from tree nurseries and woodland management to saw milling and pallets.

We market 35 million saplings annually through the country’s leading commercial tree nursery, have planted a billion trees through Tilhill Forestry, supply sustainable timber products to an array of industries as BSW Timber, and manufacture millions of pallets a year as Scott Pallets. We work to keep industry moving and aim to be the most technically advanced timber business in the country.

BSW operates as a collection of experts – an interconnected circle, where everyone and everything works together, allowing the business to constantly innovate as our people thrive.

With an ethos to use everything and waste nothing, we leverage technology and cutting-edge practices to supply the diverse demands of the UK, helping to build sustainable worlds.

What you will receive in return:

• Competitive Salary
• 31 days holiday pro-rata
• Pension Scheme/ Salary Sacrifice
• Employee discount hub
• Cycle to work scheme
• Personal growth and development opportunities