Credit Control Manager in Dunfermline

Reporting To: Chief Financial Officer

Hours of Work: 40 hours per week

Salary: Market Rate

About the Role

We are seeking an experienced Credit Control Manager to lead our Credit Control function within the Finance Shared Services team at our Head Office in Dunfermline. This is a key leadership role responsible for safeguarding cash flow, managing credit risk, and driving continuous improvement across credit control operations.

As Credit Control Manager, you will lead, develop, and motivate a team of Credit Controllers, while working closely with the senior finance team and operational stakeholders to ensure robust credit policies, strong customer relationships, and effective debt recovery. This is a highly visible role requiring a confident leader with strong commercial judgement and the ability to influence at all levels.

Key Responsibilities

• Lead and manage the Credit Control team, setting clear objectives, monitoring performance, and supporting ongoing development.
• Own the end-to-end credit control process, ensuring timely collection of outstanding balances and effective management of aged debt.
• Develop, implement, and maintain credit policies, procedures, and controls to minimise credit risk and protect cash flow.
• Review and approve customer credit limits, assess credit risk, and manage escalations where payment issues arise.
• Partner with senior stakeholders across finance, sales, and operations to resolve complex disputes and drive payment resolution.
• Produce and present aged debt analysis, cash flow forecasts, and performance reporting to senior management.
• Ensure compliance with internal controls, audit requirements, and relevant financial regulations.

What We’re Looking For

• Proven experience in a Credit Control leadership or management role.
• Strong understanding of credit risk management, cash flow optimisation, and debt recovery strategies.
• Demonstrated people management experience, with the ability to motivate, develop, and lead high-performing teams.
• Excellent communication and stakeholder management skills, with the confidence to challenge and influence at senior level.
• Strong commercial awareness and the ability to balance customer relationships with financial control.
• Experience using ERP systems; SAP or similar systems is highly desirable.
• Highly organised, resilient, and able to manage sensitive information with discretion and confidentiality.

Why Join Us?

This is a fantastic opportunity to be part of a forward thinking, supportive team where your contributions make a real impact. You’ll work in a professional and fast-moving environment with opportunities to develop your Finance knowledge and skills.

Apply now and be part of a team that values excellence, integrity, and people. We look forward to hearing from you!

Who we are:

BSW Group is the largest timber and forestry business in the UK, with operating divisions spanning the whole supply chain, from tree nurseries and woodland management to saw milling and pallets. We market 35 million saplings annually through the country’s leading commercial tree nursery, have planted a billion trees through Tilhill Forestry, supply sustainable timber products to an array of industries as BSW Timber, and manufacture millions of pallets a year as Scott Pallets. We work to keep industry moving and aim to be the most technically advanced timber business in the country.

BSW operates as a collection of experts – an interconnected circle, where everyone and everything works together, allowing the business to constantly innovate as our people thrive. With an ethos to use everything and waste nothing, we leverage technology and cutting-edge practices to supply the diverse demands of the UK, helping to build sustainable worlds.

What you will receive in return:

• Competitive Salary
• 31 days holiday pro-rata
• Pension Scheme/ Salary Sacrifice
• Employee discount hub
• Cycle to work scheme
• Personal growth and development opportunities