At a Glance
- Tasks: Build relationships with builders' merchants and promote sustainable pallet solutions.
- Company: Join The Pallet LOOP, a leader in sustainable construction practices.
- Benefits: Competitive salary, training support, and opportunities for growth.
- Other info: Dynamic role with extensive travel and a focus on environmental impact.
- Why this job: Make a real impact in sustainability while developing your sales skills.
- Qualifications: Customer-facing experience is a plus; strong communication skills are essential.
The predicted salary is between 35550 - 43450 £ per year.
Job Title
Customer Representative - Collections, South West/Midlands Region
Salary
Market Rate
Hours
Monday – Friday, 40 hours per week
At The Pallet LOOP, we're changing the way construction pallets are recovered and reused.
As the UK's Net Zero deposit pallet solution, we're helping create a more sustainable construction supply chain while delivering real value to customers.
About the role
We're looking for a motivated and relationship-driven Customer Representative to join our Collections team.
This is an exciting field-based role where you'll build strong partnerships with builders' merchants, house builders, distributors and other key supply chain businesses, helping to grow pallet collections across your region.
Working closely with the Sales Director – Collections and wider team, you'll promote The Pallet LOOP, grow customer engagement and help deliver regional collection targets.
Key Responsibilities
In this role, you will
- Develop and maintain strong relationships with builders' merchants, house builders, distributors and other key supply chain partners.
- Promote the benefits of The Pallet LOOP, encouraging customers to maximise pallet returns and increase participation in the collection programme.
- Proactively manage and follow up customer leads, ensuring every opportunity is progressed in a timely manner.
- Deliver regional sales campaigns that drive pallet collection growth and customer engagement.
- Work closely with the Sales Director – Collections and manufacturer sales teams to identify and maximise collection opportunities.
- Support customers in transitioning from Scott Pallets' recovery service to The Pallet LOOP where appropriate.
- Report all collection activity via the CRM system.
- Provide regular reporting on regional performance, identifying opportunities, challenges and recommendations for continued growth.
- Collaborate with colleagues across the business to solve customer challenges and continuously improve collection performance.
- Key Deliverables
- Increased pallet collections and regional growth.
- Strong customer relationships through regular site visits.
- Successful delivery of sales campaigns.
- Effective lead management and CRM accuracy.
- Contribution to business and collection targets.
About You
You'll be customer-focused, proactive and enjoy building relationships. Field sales experience is helpful but not essential—we'll provide training and support.
You'll have
- Customer-facing, sales or field-based experience (desirable).
- Strong communication and relationship-building skills.
- Good organisation and territory management skills.
- A proactive, commercially aware approach.
- Confidence engaging with stakeholders.
- Good IT skills, including Microsoft Office and CRM systems.
- A full UK driving licence and willingness to travel extensively.
Experience within construction, builders' merchants or manufacturing is beneficial but not essential.
Who we are
The Pallet Loop, a member of the BSW Group, are incentivising pallet returns via a cost-effective, easy-to-use, returnable pallet system, we provide the construction industry with a simple, circular approach to pallet use that’s greener, leaner, safer, smarter.
Shifting the sector from the linear practice of ‘deliver, distribute and discard’ to the more sustainable model of ‘recover, repair, reuse’, we’re actively eliminating avoidable pallet waste from the building materials supply chain.
Founded by some of the biggest names in the UK pallet industry, The Pallet Loop is transforming the way building materials are distributed across Great Britain and Ireland.
Customer Representative - Collections South West / West Midlands employer: BSW Group
BSW Group is an excellent employer, offering a dynamic work environment at their Rainham site where safety and quality are paramount. Employees benefit from a competitive salary, generous holiday allowance of 33 days, and a contributory pension scheme, all while being part of a supportive culture that prioritises professional growth and development in the manufacturing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Representative - Collections South West / West Midlands
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at BSW Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like BSW Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Representative - Collections South West / West Midlands
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to BSW Group:Your cover letter is your chance to shine! Tell us why you want to work at BSW Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at BSW Group!
How to prepare for a job interview at BSW Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
