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For Companies At a Glance
- Tasks: Lead customer-focused projects and manage key accounts in a dynamic team environment.
- Company: Join a forward-thinking company dedicated to putting customers first in everything we do.
- Benefits: Enjoy hybrid working options, including remote work and flexible hours.
- Why this job: Be part of a culture that values inclusivity and encourages you to be your authentic self.
- Qualifications: Ideal candidates have product knowledge and experience in customer service.
- Other info: We welcome diverse applicants and encourage you to apply even if you don't meet all criteria.
The predicted salary is between 36000 - 60000 £ per year.
National Key Account Co-ordinator
Are you a dynamic and driven individual looking to take the lead in putting the customer at the heart of everything we do?
A core part of our strategy is to put the customer at the forefront of our business. Our National Key Account Office processes all orders and quotes for our Key Accounts, managing the customer journey along the way.
The role can be hybrid, with some home working, remote working within a customer manufacturing plant, and out of our Smethwick/Birmingham branch.
What you’ll do
You will work with a team managing a selection of Key Accounts responsible for large projects within the UK. You will collaborate with Key Account Directors and Managers to ensure competitive quoting and successful project wins. Additionally, you will spend time working directly with one of our largest key accounts at their office to provide comprehensive service, understand their product usage, project involvement, and coordinate with the branch on deliveries and requirements.
Is this you?
- Product and industry knowledge
- Customer-focused mindset
- Experience in face-to-face customer service within the industry or similar
If you are interested in joining our team, we would love to hear from you!
We are committed to becoming a truly inclusive employer. We want everyone to perform at their best and feel safe, welcome, and confident to be their authentic selves within our Group.
You be you, it makes us, us.
If your experience doesn’t align perfectly with the role but you’re interested, we encourage you to apply anyway. You might be the right candidate for this or other roles with us.
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National Key Account Co-ordinator employer: BSS
Contact Detail:
BSS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land National Key Account Co-ordinator
✨Tip Number 1
Familiarise yourself with our key accounts and their industries. Understanding their specific needs and challenges will help you demonstrate your customer-focused mindset during interviews.
✨Tip Number 2
Network with professionals in the industry, especially those who have experience in key account management. This can provide you with insights and potentially valuable connections that could help you stand out.
✨Tip Number 3
Prepare to discuss your previous customer service experiences in detail. Highlight any face-to-face interactions you've had and how they contributed to successful outcomes, as this is crucial for the role.
✨Tip Number 4
Showcase your ability to collaborate effectively with teams. Be ready to share examples of how you've worked with others to achieve project goals, as teamwork is essential in managing key accounts.
We think you need these skills to ace National Key Account Co-ordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the National Key Account Co-ordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Customer Focus: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've successfully managed customer relationships or projects, showcasing your customer-focused mindset.
Showcase Relevant Experience: If you have experience in face-to-face customer service or managing key accounts, make sure to detail this in your application. Use quantifiable achievements to demonstrate your impact in previous roles.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work with them and how you can contribute to their strategy of putting customers at the forefront.
How to prepare for a job interview at BSS
✨Showcase Your Customer Focus
Since the role emphasises putting the customer at the heart of everything, be prepared to share specific examples of how you've successfully managed customer relationships in the past. Highlight your ability to understand and meet customer needs.
✨Demonstrate Industry Knowledge
Familiarise yourself with the industry and the company's products. Be ready to discuss trends, challenges, and opportunities within the sector. This will show that you are not only interested but also knowledgeable about the field.
✨Prepare for Collaborative Scenarios
As the role involves working closely with Key Account Directors and Managers, think of examples where you've successfully collaborated with others to achieve a common goal. This will demonstrate your teamwork skills and ability to contribute to project wins.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to key accounts and customer service. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.
