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- Tasks: Lead customer-focused projects and manage Key Accounts across the UK.
- Company: Join a dynamic team prioritising customer satisfaction and inclusivity.
- Benefits: Enjoy hybrid working, combining home, client sites, and our Birmingham branch.
- Why this job: Be part of a culture that values authenticity and collaboration.
- Qualifications: Customer service experience and a passion for product knowledge are essential.
- Other info: We welcome diverse applicants; your unique background could be the perfect fit!
The predicted salary is between 28800 - 43200 £ per year.
National Key Account Co-ordinator
Are you a dynamic and driven individual looking to take the lead in putting the customer at the heart of everything we do?
A core part of our strategy is to prioritize the customer, and our National Key Account Office handles all orders and quotes for our Key Accounts, managing the customer journey.
This role offers a hybrid working arrangement, combining home working, remote work within a customer manufacturing plant, and work out of our Smethwick/Birmingham branch.
What you’ll do
You will collaborate with colleagues to manage a selection of Key Accounts responsible for large projects across the UK. You will work closely with Key Account Directors and Managers to ensure competitive quoting and successful project wins. Additionally, you will spend time at a major client’s office to provide comprehensive service, learn about their products and projects, and coordinate with the branch on deliveries and requirements.
Is this you?
- Product and industry knowledge
- Customer-focused mindset
- Experience in face-to-face customer service within the industry or similar
If you are interested in joining our team, we would love to hear from you!
We are committed to becoming a truly inclusive employer, ensuring everyone feels safe, welcome, and confident to be their authentic selves.
You be you, it makes us, us.
If your experience doesn’t align perfectly with the role, we encourage you to apply anyway. You might be just the right fit for this or other roles with us.
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National Key Account Co-ordinator employer: BSS
Contact Detail:
BSS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land National Key Account Co-ordinator
✨Tip Number 1
Familiarise yourself with our key accounts and their industries. Understanding their specific needs and challenges will help you demonstrate your customer-focused mindset during interviews.
✨Tip Number 2
Network with current employees or industry professionals to gain insights into the role and company culture. This can provide you with valuable information that you can use to tailor your approach when discussing your fit for the position.
✨Tip Number 3
Prepare examples from your past experiences that showcase your ability to manage customer relationships and coordinate projects. Highlighting these skills will show us that you have what it takes to excel in this role.
✨Tip Number 4
Be ready to discuss how you would handle challenges in a customer service environment. We value problem-solving skills, so demonstrating your proactive approach to overcoming obstacles will set you apart from other candidates.
We think you need these skills to ace National Key Account Co-ordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the National Key Account Co-ordinator position. Highlight key skills such as customer focus and industry knowledge in your application.
Tailor Your CV: Customise your CV to reflect relevant experience in customer service and account management. Use specific examples that demonstrate your ability to manage key accounts and collaborate with teams effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the company's strategy. Mention how your background aligns with their goals and express your enthusiasm for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at BSS
✨Showcase Your Customer Focus
Emphasise your customer-centric approach during the interview. Share specific examples of how you've prioritised customer needs in previous roles, especially in face-to-face interactions.
✨Demonstrate Industry Knowledge
Familiarise yourself with the industry and the company's products. Be prepared to discuss relevant trends and how they impact key accounts, showing that you understand the market landscape.
✨Highlight Collaboration Skills
Since the role involves working closely with Key Account Directors and Managers, be ready to discuss your experience in teamwork. Provide examples of successful collaborations that led to project wins.
✨Prepare Questions for Them
Have insightful questions ready about the company’s approach to key accounts and customer service. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
