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- Tasks: Engage with customers and support branch operations daily.
- Company: Join the UK's leading distributor of pipeline and heating solutions, part of Travis Perkins Group.
- Benefits: Enjoy a competitive salary, bonuses, 22 days holiday, discounts, and health support.
- Why this job: Kickstart your career with hands-on experience and a supportive team culture.
- Qualifications: No prior experience needed; just bring your enthusiasm and ambition!
- Other info: Inclusive workplace where you can be yourself and grow.
Customer Service Apprenticeship
Salary: Dependant on Experience + Bonus + 22 days holiday plus bank holidays + discounts and access to health and well-being advice and support.
Hours of work: Our working hours offer a great work-life balance, with most customers choosing to enjoy weekends and bank holidays off.
What are we looking for? Future leaders of our business are critical to our success. We’re recruiting new Apprentices eager to work across all areas of our branches, with the ambition to build a career with us.
Who we are? We are the UK’s market-leading distributor of pipeline and heating solutions, part of the Travis Perkins Group, known for our innovative approach. We value teamwork, diversity, and career development, making BSS a great place to work.
How we’ll support you? You’ll be supported from the start through our Service and Know How Programme, a 12-month Apprenticeship. It includes safety training, product knowledge, customer service, and a nationally recognized qualification. Mentoring and coaching will support your development, with opportunities for career progression within our Group.
What you’ll be doing? You’ll gain experience in various areas within the branch, engaging with customers both face-to-face and over the phone. You’ll work with a team to deliver products safely and efficiently. Each day offers new experiences within our branch environment.
Are you ready to join our team and advance your career? Apply now! We are committed to being an inclusive employer where everyone feels safe, welcome, and authentic. Be yourself, it makes us, us.
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Customer Service Apprenticeship employer: BSS
Contact Detail:
BSS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprenticeship
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding BSS's commitment to teamwork, diversity, and career development will help you align your responses during interviews and show that you're a good fit for their culture.
✨Tip Number 2
Prepare to discuss your customer service experiences, even if they are informal. Think of examples where you've helped someone or resolved an issue, as this will demonstrate your potential in a customer-facing role.
✨Tip Number 3
Show enthusiasm for learning and development. Since this apprenticeship includes training and mentoring, expressing your eagerness to grow and take on new challenges will resonate well with the hiring team.
✨Tip Number 4
Network with current or former apprentices if possible. They can provide insights into the role and the application process, which can give you an edge when discussing your interest in the position.
We think you need these skills to ace Customer Service Apprenticeship
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the Customer Service Apprenticeship entails. Highlight key responsibilities and skills required, such as teamwork, customer engagement, and a willingness to learn.
Tailor Your CV: Customise your CV to reflect relevant experiences and skills that align with the apprenticeship role. Emphasise any previous customer service experience, teamwork, or leadership roles, even if they are informal.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to join their team and how you can contribute to their success. Be sure to express your eagerness to learn and grow within the company.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at BSS
✨Show Your Enthusiasm
Make sure to express your excitement about the Customer Service Apprenticeship. Companies love candidates who are genuinely interested in the role and the industry, so let your passion shine through during the interview.
✨Demonstrate Teamwork Skills
Since teamwork is a key value for the company, prepare examples from your past experiences where you successfully worked as part of a team. Highlight how you contributed to group goals and supported your colleagues.
✨Prepare for Customer Scenarios
Think about potential customer service scenarios you might face in the role. Be ready to discuss how you would handle difficult customers or resolve conflicts, showcasing your problem-solving skills and empathy.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the apprenticeship programme. Inquire about the mentoring process or opportunities for career progression to demonstrate your long-term commitment.
