At a Glance
- Tasks: Support branches with paperwork, customer queries, and operational efficiency.
- Company: Join Travis Perkins, a top UK employer in building materials and home improvement.
- Benefits: Enjoy a competitive salary, full benefits package, and career growth opportunities.
- Other info: Flexible hybrid role with a supportive and communicative team environment.
- Why this job: Be part of a dynamic team making a real impact in a family-run business.
- Qualifications: GCSEs in English and Maths, strong IT skills, and excellent customer service.
The predicted salary is between 22050 - 26950 £ per year.
Location: Home & Magna Park, Lutterworth
Position Type: Permanent & FTC
Contract Type: Full Time
Hours of work: 37.5 hours/week - Monday to Friday to cover 07:00am to 5:00pm
The Travis Perkins Group are the UK leader in the building materials and home improvement markets. BSS is one of the family of businesses within the Group, with 50+ branches around the country. We have an exciting opportunity for the right candidates to join our new National Admin Centre.
We currently have a full time vacancy for an Administrator at our National Administration Department. This is a hybrid role where you will work remotely from home and in our BSS Magna Park based in Lutterworth which we service all BSS branches throughout England, Wales, Northern Ireland & Scotland.
Reporting to a Senior you will be trained to be multi skilled for:
- Raising branch paperwork as part of the customer returns process
- Coordinating with branches to help resolve query actions
- Issuing credits to speed up customer query resolution
- Providing copy documents to customers where required
- Effectively supporting the branch network, to increase operational efficiency
To Be Successful
Your attention to detail and problem solving skills will be to a high standard. You will be organised with the ability to plan your workload, have an aptitude for figures, good IT skills, especially using spreadsheets. At least C grade GCSE in English and Maths. Possess excellent customer service skills and can naturally generate relationships both locally and remotely. Highly motivated; must have the desire to make things happen on time. Be willing to help others, to work as part of an effective and communicative team.
We are looking for self motivated individuals with good communication skills and with the ability to work well under pressure on their own and as part of the team. You may work across all of our existing teams as required so a flexible and positive attitude towards your work is essential.
Despite our size, we have the values of a family run business and the mindset and ambition of a forward thinking FTSE 100 Company. We offer our employees access to extensive career opportunities across our leading businesses operating nationwide. If, like us, you put customers at the heart of everything you do, you can expect to be rewarded with a full benefits package and a salary that grows with you as you grow in our business.
Our businesses span the trade, home improvement and DIY markets and our aim is to offer the best for our employees, customers, suppliers and the communities around us which helps bring our strategy to life.
Operational Administrator in Lutterworth employer: BSS LSE Region
BSS, part of the Travis Perkins Group, is an exceptional employer that prioritises work-life balance with a Monday to Friday schedule and no weekend shifts. Employees benefit from competitive salaries, generous holiday allowances, and comprehensive training opportunities, including fully funded HIAB training. With a strong focus on career growth and a supportive work culture, BSS fosters an environment where every team member can thrive and contribute to meaningful projects in the heating and plumbing sector.
