At a Glance
- Tasks: Join our apprenticeship scheme and learn about customer service and team leadership.
- Company: BSS, part of the Travis Perkins Group, dedicated to heating and plumbing essentials.
- Benefits: Attractive salary, performance bonuses, discounts, and a supportive work environment.
- Other info: Enjoy a dynamic workplace with opportunities for growth and development.
- Why this job: Kickstart your career with hands-on training and make a real impact in the industry.
- Qualifications: No experience needed, just a positive attitude and willingness to learn.
The predicted salary is between 28000 - 30000 £ per year.
We’re BSS, part of the Travis Perkins Group, and we’re all about providing the heating and plumbing essentials that keep homes, offices, and buildings running smoothly. With over 50 branches across England, Scotland, Wales, Northern Ireland and the Republic of Ireland and a strong partnership with TF Solutions, we’re more than just a supplier – we’re problem solvers, supporting new technologies and helping our customers reduce their carbon footprint.
This is your opportunity to be enrolled on our industry‑leading apprenticeship development scheme enabling you to lay the foundations for a successful career. This is anything but ‘just a job’. You’ll be working while completing our bespoke 30‑month scheme, gaining a deep understanding of our operation as you move across all areas of our branch and then into management development to give you the skills to lead a team.
During the first year, we’ll teach you about our safety‑first approach, the industry, the market and our business strategy. You’ll learn how to sell by providing great service, gain a deep understanding of our product base and more. In the second year, you’ll learn all about your leadership style and how to inspire a team.
Your learning will be “on the job” with time set aside each week to complete any necessary coursework, and there’s no expectation to take work home with you. You’ll have a dedicated apprenticeship coach who’ll support you every step of the way and receive 1:1 coaching, mentoring and technical and skills training to progress your career. At the end of your training you’ll complete an end point assessment and, on successful completion, achieve a Level‑2 Apprenticeship in year 1 and a Level‑3 Apprenticeship in year 2.
We offer the chance to work alongside knowledgeable colleagues, advance your career, and make a significant impact on the industry. By helping our customers tackle challenges and reduce their environmental impact, you’ll be part of something meaningful. Plus, we provide great training, opportunities for career growth, and a supportive, team‑focused environment where success is celebrated!
- Attractive annual salary
- Performance‑based bonus that rewards your hard work
- Save‑as‑you‑earn & Buy‑as‑you‑earn schemes for smart financial growth
- Generous contributory pension scheme to secure your future
- Exclusive colleague discounts across a variety of Group businesses, including 20% off at Toolstation
- Wellbeing support to keep you feeling your best
- MyPerks discounts at top retailers, restaurants, and more!
Experience in merchanting is not needed. In fact, experience in any sort of work is not required because if you’ve got the right attitude to learn and genuinely want to develop a career, we can teach you the rest. However, here are some of the things we look for:
- Safety conscious – our number one priority is to keep our colleagues safe and well.
- Hard working – this job can be demanding and there’s always plenty to do.
- Customer focused – you may not have worked in a customer service role, but you know what good service looks like and how to provide it.
- Team spirited – be happy to muck in and get your hands dirty and look after one another.
- Adaptable – this apprenticeship will see you move around the operation in a fast‑moving environment.
- Authentic – we have a saying here at Travis Perkins – you be you, it makes us us; so come and let your personality and passion shine through.
You are over 18 (due to some of the products we sell). You’re not currently in any form of education. You’re eligible to work in the UK. You are brand new to this kind of role. You are able to drive and have access to your own vehicle. You have a full UK driving licence and, ideally, access to a vehicle, as you will be required to travel to different locations.
We’re proud to be an equal opportunities employer and are committed to building a diverse team. No matter your background, we believe in giving everyone the opportunity to succeed.
Customer Service Apprenticeship employer: BSS LSE Region
BSS, part of the Travis Perkins Group, is an exceptional employer that prioritises work-life balance with a Monday to Friday schedule and no weekend shifts. Employees benefit from competitive salaries, generous holiday allowances, and comprehensive training opportunities, including fully funded HIAB training. With a strong focus on career growth and a supportive work culture, BSS fosters an environment where every team member can thrive and contribute to meaningful projects in the heating and plumbing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Apprenticeship
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like BSS LSE Region.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like BSS LSE Region. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Customer Service Apprenticeship
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at BSS LSE Region.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join BSS LSE Region and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at BSS LSE Region
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by BSS LSE Region. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at BSS LSE Region will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
