At a Glance
- Tasks: Assist customers in selecting tools and managing hire agreements in a fast-paced environment.
- Company: Join BSS, a leading distributor with a friendly team culture.
- Benefits: Enjoy competitive salary, bonuses, discounts, and career development opportunities.
- Other info: Great training provided and opportunities for growth within a large organisation.
- Why this job: Be part of a dynamic team where every day brings new challenges and customer interactions.
- Qualifications: No experience needed, just a friendly attitude and willingness to learn.
The predicted salary is between 24000 - 27000 £ per year.
A busy and fast-paced business with great benefits, plenty of opportunities for career progression and a friendly team environment.
Join BSS as a Tool Hire Assistant and become part of a hard-working team where no two days are the same.
The Role As a Tool Hire Assistant, you'll play an important role in delivering a great experience for our customers while supporting the smooth day-to-day operations of our Tool Hire Centre.
You'll be one of the first points of contact for our customers, helping them find the right equipment for their needs, arranging hire agreements and ensuring they receive a friendly, professional service from start to finish.
The role will include: * Serving customers at the trade counter and helping them select the right tools and equipment. * Dealing with customer enquiries both face-to-face and over the telephone. * Preparing quotes and processing hire agreements. * Organising and coordinating equipment collections and returns. * Carrying out administrative duties associated with the hire process. * Ensuring hired equipment is available, prepared and presented to the required standard. * Supporting the Branch Manager with the day-to-day operation of the Tool Hire Centre. * Helping to ensure equipment is used and hired safely and in accordance with company procedures. * Carrying out deliveries and collections when required, particularly during busy periods.
Whether a customer needs a power tool for a small job or more specialist equipment for a larger project, you'll help them find the right solution while ensuring they receive the excellent customer service BSS is known for.
What We're Looking For You don't necessarily need previous experience in the tool hire industry.
What's most important is that you're friendly, approachable and genuinely enjoy helping customers.
You'll be someone who: * Is a natural people person and enjoys building relationships with customers and colleagues. * Has a friendly, helpful and professional approach. * Is confident communicating with customers face-to-face and over the telephone. * Can learn new systems, products and processes quickly. * Is organised and able to manage multiple tasks in a busy environment. * Has strong attention to detail when completing hire contracts and administrative tasks. * Has an interest in tools, equipment or mechanical products, with some mechanical knowledge being advantageous. * Is comfortable working as part of a team while also taking responsibility for their own workload. * Has a full UK driving licence, as there may be an expectation to carry out deliveries and collections from time to time.
Experience within the hire industry would be advantageous but is not essential.
New starters will receive the training and support required to develop their product knowledge, systems skills and understanding of the hire operation.
About Us BSS Industrial is one of the UK's leading distributors of heating, pipeline, process and mechanical services equipment, supplying customers across the Building Services and Industrial sectors.
Established over 110 years ago, BSS became part of the Travis Perkins Group in 2010.
Today, we have more than 60 BSS branches across the UK, supported by a National Distribution Centre at Lutterworth and a National Tube Distribution Centre in Coventry.
We have a wealth of experience across our business, from technical support and customer care to product engineering and design, alongside our market-leading own brand, BOSS.
At BSS, our people are at the heart of what we do.
We work hard, support each other and take pride in delivering an excellent service to our customers.
As part of the wider Travis Perkins Group, there are also plenty of opportunities to develop your skills and progress your career within a large and growing organisation.
What We Offer In return for your hard work and commitment, you'll have the opportunity to develop your career within a supportive team and a well-established business.
You'll also have access to a range of benefits, which may include: * Competitive salary. * Annual colleague bonus. * Contributory pension. * Life assurance. * Sharesave scheme. * Colleague discounts across the Travis Perkins Group, including Toolstation. * Access to a wide range of online discounts covering everything from travel and airport parking to restaurants, cinemas and days out. * Opportunities for career development and progression across the wider Travis Perkins Group.
We're driving to become a truly inclusive employer.
We want everyone to be at their best, and it's our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves.
You be you; it makes us, us.
LI-DNP
Tool Hire Assistant employer: BSS Group
At BSS, part of the Travis Perkins Group, we pride ourselves on being an excellent employer that fosters a supportive and dynamic work culture. Our Glasgow branch offers a vibrant environment where you can develop your career as an Internal Account Coordinator, with ample opportunities for growth, competitive benefits including a contributory pension and generous discounts, and a commitment to helping you thrive while being your authentic self.
StudySmarter Expert Advice🤫
We think this is how you could land Tool Hire Assistant
✨Get Your Hands Dirty
In skilled trades, practical experience is everything. Consider volunteering or doing odd jobs in your area to build up your skills and visibility. Local businesses often appreciate helping hands and it might just lead to a full-time gig!
✨Join Trade Associations
Look into joining organisations specific to your trade (like the National Federation of Builders or similar). They often have job boards, networking events, and apprenticeships that can put you in touch with employers who value skilled workers. Plus, being part of these communities adds credibility to your profiles!
✨Showcase Your Work Online
Craft a portfolio that highlights your craftsmanship—before and after photos, project descriptions, and client testimonials are all golden! Share this on platforms that cater to skilled trades, like Instagram or dedicated forums, to attract potential employers looking for your skillset.
✨Apply Directly and Follow Up
Don’t just rely on job boards—visit local businesses, introduce yourself, and drop off your CV. Building rapport face-to-face can work wonders in the skilled trades sector. And remember, following up after applying through our website shows dedication; it might just give you an edge over other candidates!
We think you need these skills to ace Tool Hire Assistant
Some tips for your application 🫡
Show Off Your Skills with Certificates:In the skilled trades world, your practical skills and certifications are key! Make sure you highlight any relevant qualifications or training you've completed. If you’ve got a trade-specific certificate, like an NVQ or City & Guilds, include it in your CV to catch BSS Group's eye.
Tailor Your CV to the Job:Don’t just send out a generic CV; tailor it specifically for the skilled trades role at BSS Group. Emphasise your hands-on experience, the tools and techniques you’re proficient in, and any notifiable compliance standards you've met. This shows that you’ve put thought into your application.
Highlight Your Projects or Achievements:Don’t forget to showcase any significant projects or achievements in your cover letter. Whether it’s completing a complex installation or meeting deadlines on a large project, these details make a big difference. They help paint a picture of your expertise and dedication!
Keep It Concise and Relevant:When applying for a full-time role in skilled trades, keep your writing to the point. Hiring managers appreciate clear, concise applications. Focus on relevant experiences and skills, and avoid fluff. Remember, they’re looking for someone who can get the job done—so show them you can!
How to prepare for a job interview at BSS Group
✨Master the Hands-On Skills
In skilled trades, practical skills matter a ton. Be ready to showcase your hands-on abilities during the interview—whether it's through a practical test or a demonstration of your craftsmanship. Bring your best examples of past projects to discuss them in detail!
✨Know Your Tools Like the Back of Your Hand
Employers in the skilled trades often want to hear about your proficiency with specific tools and equipment. Brush up on the tools relevant to your field and be prepared to discuss your experiences using them. This shows you’re not just experienced but also safe and competent.
✨Be Ready to Talk About Safety Practices
Safety is paramount in skilled trades. Be prepared to discuss your knowledge of safety regulations and how you've implemented them in previous roles. This will demonstrate your commitment to a safe working environment—a quality that employers highly value.
✨Show Off Your Problem-Solving Skills
When tackling skilled trade roles, employers want to know about your ability to think on your feet. Be ready with examples of how you've solved unexpected problems on the job. This will illustrate your adaptability and resourcefulness, key traits for a full-time position at BSS Group.
