At a Glance
- Tasks: Assist customers in selecting tools and manage hire agreements in a fast-paced environment.
- Company: Join BSS, a leading distributor with a friendly team culture.
- Benefits: Enjoy competitive salary, bonuses, discounts, and career development opportunities.
- Other info: Great opportunities for growth within a supportive and inclusive workplace.
- Why this job: Be part of a dynamic team where every day brings new challenges and learning.
- Qualifications: No experience needed; just bring your friendly attitude and willingness to learn.
The predicted salary is between 30000 - 38000 £ per year.
A busy and fast-paced business with great benefits, plenty of opportunities for career progression and a friendly team environment. Join BSS as a Tool Hire Assistant and become part of a hard-working team where no two days are the same.
The Role
As a Tool Hire Assistant, you'll play an important role in delivering a great experience for our customers while supporting the smooth day-to-day operations of our Tool Hire Centre.
You'll be one of the first points of contact for our customers, helping them find the right equipment for their needs, arranging hire agreements and ensuring they receive a friendly, professional service from start to finish.
The role will include:
- Serving customers at the trade counter and helping them select the right tools and equipment.
- Dealing with customer enquiries both face-to-face and over the telephone.
- Preparing quotes and processing hire agreements.
- Organising and coordinating equipment collections and returns.
- Carrying out administrative duties associated with the hire process.
- Ensuring hired equipment is available, prepared and presented to the required standard.
- Supporting the Branch Manager with the day-to-day operation of the Tool Hire Centre.
- Helping to ensure equipment is used and hired safely and in accordance with company procedures.
- Carrying out deliveries and collections when required, particularly during busy periods.
Whether a customer needs a power tool for a small job or more specialist equipment for a larger project, you'll help them find the right solution while ensuring they receive the excellent customer service BSS is known for.
What We're Looking For
You don't necessarily need previous experience in the tool hire industry. What's most important is that you're friendly, approachable and genuinely enjoy helping customers.
You'll be someone who:
- Is a natural people person and enjoys building relationships with customers and colleagues.
- Has a friendly, helpful and professional approach.
- Is confident communicating with customers face-to-face and over the telephone.
- Can learn new systems, products and processes quickly.
- Is organised and able to manage multiple tasks in a busy environment.
- Has strong attention to detail when completing hire contracts and administrative tasks.
- Has an interest in tools, equipment or mechanical products, with some mechanical knowledge being advantageous.
- Is comfortable working as part of a team while also taking responsibility for their own workload.
- Has a full UK driving licence, as there may be an expectation to carry out deliveries and collections from time to time.
Experience within the hire industry would be advantageous but is not essential. New starters will receive the training and support required to develop their product knowledge, systems skills and understanding of the hire operation.
About Us
BSS Industrial is one of the UK's leading distributors of heating, pipeline, process and mechanical services equipment, supplying customers across the Building Services and Industrial sectors.
Established over 110 years ago, BSS became part of the Travis Perkins Group in 2010. Today, we have more than 60 BSS branches across the UK, supported by a National Distribution Centre at Lutterworth and a National Tube Distribution Centre in Coventry.
We have a wealth of experience across our business, from technical support and customer care to product engineering and design, alongside our market-leading own brand, BOSS.
At BSS, our people are at the heart of what we do. We work hard, support each other and take pride in delivering an excellent service to our customers. As part of the wider Travis Perkins Group, there are also plenty of opportunities to develop your skills and progress your career within a large and growing organisation.
What We Offer
In return for your hard work and commitment, you'll have the opportunity to develop your career within a supportive team and a well-established business.
You'll also have access to a range of benefits, which may include:
- Competitive salary.
- Annual colleague bonus.
- Contributory pension.
- Life assurance.
- Sharesave scheme.
- Colleague discounts across the Travis Perkins Group, including Toolstation.
- Access to a wide range of online discounts covering everything from travel and airport parking to restaurants, cinemas and days out.
- Opportunities for career development and progression across the wider Travis Perkins Group.
We're driving to become a truly inclusive employer. We want everyone to be at their best, and it's our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves.
You be you; it makes us, us.
Tool Hire Assistant in Lockerbie employer: BSS Group
At BSS, part of the Travis Perkins Group, we pride ourselves on being an excellent employer that fosters a supportive and dynamic work culture. Our Glasgow branch offers a vibrant environment where you can develop your career as an Internal Account Coordinator, with ample opportunities for growth, competitive benefits including a contributory pension and generous discounts, and a commitment to helping you thrive while being your authentic self.
StudySmarter Expert Advice🤫
We think this is how you could land Tool Hire Assistant in Lockerbie
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like BSS Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like BSS Group!
We think you need these skills to ace Tool Hire Assistant in Lockerbie
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at BSS Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at BSS Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show BSS Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at BSS Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
