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- Tasks: Manage customer relationships and lead a team of vehicle technicians.
- Company: Bridgestone Retail Operations is a leading automotive service provider with over 2,200 stores across North America.
- Benefits: Enjoy flexible schedules, paid vacation, medical benefits from day one, and on-demand pay options.
- Why this job: Join a diverse team committed to quality service and community involvement while developing your career.
- Qualifications: High school diploma, 4 years of auto service experience, and strong leadership skills required.
- Other info: Bridgestone values integrity, teamwork, and offers professional development opportunities.
The predicted salary is between 30000 - 42000 £ per year.
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Join to apply for the Service Manager role at Bridgestone Retail Operations, LLC
Company Overview
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.
Company Overview
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.
Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality.” We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future.
We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you’re made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.
Job Category
Retail
Position Summary
Combining your in-depth automotive repair knowledge with your exceptional people skills, you\’ll manage customer relationships and frequently serve as a liaison between technicians and customers. You\’ll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment.
Pay Range: $22.00 – $33.00
Responsibilities
- Assign and schedule work duties to auto service staff according to individual skill level.
- Serve all automotive service needs of customers.
- Oversee the hiring and training of an effective auto service team.
- Ensure high teammate retention.
- Maintain compliance with quality standards.
- Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
- Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
- Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations.
- Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
- Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.
Minimum Qualifications
- High School Diploma or equivalent.
- 4 years of auto service technical experience.
- 1 year of service manager or service writer experience.
- Problem solving – customer complaints.
- Aptitude to manage inventory, scheduling, equipment maintenance, etc.
- Teammate and customer/communication skills.
- Ability to recruit and select technicians successfully according to store requirements.
Preferred Qualifications
- 2 year degree or equivalent.
Our Crew Knows Benefits
- Medical, Dental and Vision – Starting day 1 for all our teammates
- Paid vacation and holidays
- On-the-job training and company-funded ASE certifications
- Flexible work schedule
- 401(k) match
- On demand pay (daily pay) program available
OUR VALUES GIVE BACK TO YOU
- Professional Development: No matter where you’re at in your career, we’ve got the resources to help you level up.
- Community Involvement: We pride ourselves on working with our local communities and giving back where we can.
- Integrity & Teamwork: Part of what makes our teams different is our drive to do things right, always, together.
What We Offer
At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”, for that, we offer you more than just a competitive compensation; we will provide you:
- A supportive and engaging onboarding experience to ensure a smooth transition into our team.
- The opportunity to develop and grow, through training and regular mentorship.
- Corporate Social Responsibility activities.
- A truly global, dynamic and challenging work environment.
- Agility and work/life effectiveness and your long-term well-being.
- A diverse and inclusive team.
Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.
Employment Eligibility
If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Industries
Retail
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Service Manager employer: Bsro
Contact Detail:
Bsro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Familiarise yourself with Bridgestone's values and mission. Understanding their commitment to quality and community involvement will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Highlight your leadership skills and experience in managing teams. Be prepared to discuss specific examples of how you've successfully coached and developed staff in previous roles, as this is crucial for the Service Manager position.
✨Tip Number 3
Demonstrate your problem-solving abilities by preparing scenarios where you've effectively handled customer complaints or operational challenges. This will show your capability to maintain high customer satisfaction, which is key for this role.
✨Tip Number 4
Network with current or former employees of Bridgestone if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your automotive service experience and management skills. Use specific examples that demonstrate your ability to lead teams, manage customer relationships, and resolve issues effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the automotive industry and your commitment to providing superior customer service. Mention how your values align with Bridgestone's mission to 'Serve Society with Superior Quality'.
Highlight Relevant Experience: Clearly outline your previous roles in auto service, especially any experience as a service manager or service writer. Emphasise your problem-solving skills and ability to manage inventory and scheduling.
Showcase Your People Skills: Since the role involves managing customer relationships and leading a team, provide examples of how you've successfully communicated with customers and coached team members in past positions.
How to prepare for a job interview at Bsro
✨Show Your Automotive Expertise
Make sure to highlight your in-depth knowledge of automotive repair during the interview. Be prepared to discuss specific experiences where you successfully resolved customer issues or improved service efficiency.
✨Demonstrate Leadership Skills
As a Service Manager, you'll be leading a team. Share examples of how you've coached or trained others in previous roles. Discuss your approach to managing staff and ensuring high retention rates.
✨Emphasise Customer Satisfaction
Bridgestone values exceptional customer service. Prepare to talk about how you've handled customer complaints and ensured satisfaction in past positions. Use specific examples to illustrate your proactive communication skills.
✨Understand the Business Operations
Familiarise yourself with the operational aspects of an automotive service environment. Be ready to discuss how you can enhance efficiency and manage paperwork, customer interactions, and financial transactions effectively.
