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For Companies At a Glance
- Tasks: Assist customers, recommend products, and perform basic vehicle services.
- Company: Join Bridgestone Retail Operations, a leader in tire and auto service with over 2,200 locations.
- Benefits: Enjoy medical coverage from day one, flexible schedules, and on-the-job training.
- Why this job: Grow your career in a diverse team while providing top-notch customer service.
- Qualifications: High school diploma required; customer service skills and a growth mindset are essential.
- Other info: Opportunities for mentorship and professional development await you!
The predicted salary is between 30000 - 42000 £ per year.
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Company Overview
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus, and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.
We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We champion all perspectives, individuals, and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. Show us what you’re made of—your intelligence, resilience, boldness, and bravery.
Job Category
Retail
Position Summary
The retail Sales and Service Technician (SST) is a hybrid role serving as a pipeline for future career growth within Firestone Complete Auto Care. This role involves assessing customer needs, recommending products/services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely service completion. Successful individuals will learn all aspects of store operations and flex between customer interaction and vehicle service tasks.
Pay Range: $17.05 – $25.52
Responsibilities
- Customer service, sales, issue resolution – 75%.
- Basic vehicle service tasks (oil, tires, fluids) – 25%.
- Store operations, opening/closing, inventory, displays as needed.
Growth and Career Development
- May assist or act as Manager-On-Duty to support development.
- Learn all store operations and flex between front/back shop tasks.
Minimum Qualifications
- High School Diploma or equivalent.
- Valid automobile driver\’s license.
- Customer service and growth mindset.
- Ability to learn and perform basic vehicle services.
- Ability to operate store systems.
Preferred Qualifications
- 2-year degree or equivalent training/certification demonstrating growth mindset.
- Previous retail sales experience.
- Automotive experience a plus.
- Management/supervisory experience a plus.
Benefits
- Medical, Dental, Vision – Day 1 coverage.
- Paid vacation and holidays.
- On-the-job training and ASE certifications.
- Flexible schedule.
- 401(k) match.
- On-demand pay option.
Our Values
- Professional development resources.
- Community involvement.
- Integrity & teamwork.
What We Offer
- Supportive onboarding and mentorship.
- Training and development opportunities.
- CSR activities.
- Global, dynamic work environment.
- Work/life balance and well-being focus.
- Diverse and inclusive team.
Bridgestone is proud to be an Equal Employment Opportunity employer. Employment eligibility verification (Form I-9) is required at start of employment.
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Sales and Service Technician employer: Bsro
Contact Detail:
Bsro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales and Service Technician
✨Tip Number 1
Familiarise yourself with Bridgestone's values and mission. Understanding their commitment to diversity, teamwork, and customer service will help you align your responses during interviews and show that you're a good fit for their culture.
✨Tip Number 2
Highlight any previous customer service experience you have, especially in retail or automotive settings. Be prepared to discuss specific examples of how you've resolved customer issues or contributed to sales in the past.
✨Tip Number 3
Demonstrate your willingness to learn and grow within the company. Mention any relevant training or certifications you have, and express your enthusiasm for taking on new responsibilities, such as acting as Manager-On-Duty.
✨Tip Number 4
Prepare to discuss your flexibility in handling both customer-facing and technical tasks. Show that you can adapt to different roles within the store, which is crucial for the hybrid nature of the Sales and Service Technician position.
We think you need these skills to ace Sales and Service Technician
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Sales and Service Technician role. Highlight your customer service skills and any relevant experience in your application.
Tailor Your CV: Customise your CV to reflect the qualifications and experiences that align with the job description. Emphasise any previous retail or automotive experience, as well as your ability to learn and perform basic vehicle services.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your growth mindset. Mention how your values align with Bridgestone's commitment to diversity and teamwork.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is accurate and complete.
How to prepare for a job interview at Bsro
✨Showcase Your Customer Service Skills
As a Sales and Service Technician, customer service is key. Be prepared to share examples of how you've successfully resolved customer issues or provided exceptional service in the past. This will demonstrate your ability to meet the role's primary responsibility.
✨Demonstrate Your Technical Knowledge
Even if you're not an expert, showing a basic understanding of vehicle services can set you apart. Brush up on common vehicle maintenance tasks like oil changes and tire rotations, and be ready to discuss them during the interview.
✨Emphasise Your Growth Mindset
Bridgestone values individuals who are eager to learn and grow. Share instances where you've taken initiative to develop your skills or knowledge, whether in a previous job or through personal projects. This aligns with their focus on career development.
✨Prepare Questions About Company Culture
Since Bridgestone champions diversity and inclusion, prepare thoughtful questions about their company culture. This shows your interest in being part of a supportive team and helps you assess if it's the right fit for you.
