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- Tasks: Lead and manage operations for the Instrumentation business, ensuring smooth service delivery.
- Company: Join a dynamic team at BSRIA, a leader in instrumentation services.
- Benefits: Enjoy competitive salary, pension scheme, life assurance, and 26 days holiday.
- Other info: Great career growth opportunities in a supportive and collaborative environment.
- Why this job: Make a real impact by enhancing customer experience and operational efficiency.
- Qualifications: Experience in operations or logistics management and strong leadership skills required.
The predicted salary is between 36000 - 60000 £ per year.
Location: Bracknell
Salary: Competitive
Job Type: Permanent, Full time, Office Based (Monday - Friday)
About the role:
We are looking for a highly organised Instrumentation Operations Manager to lead administrative and logistics functions for the Instrumentation business, providing structure, coordination, and operational control across service delivery activities. The role partners closely with laboratory and commercial interfaces across the organisation to ensure clarity, continuity, and effective execution from order through to delivery.
Key Duties and Responsibilities:
- Team Leadership & Management: Lead and manage the administration and logistics team supporting the instrumentation business, setting clear expectations for delivery, quality, and responsiveness. Provide clear direction, priorities, and expectations across activities, ensuring work progresses efficiently and issues/risk are highlighted and addressed early. Build resilience across the team by upskilling personnel, developing cross-coverage, and strengthening capability across core operational activities. Set clear expectations for performance, quality, and service standards. Coordinate workload planning to facilitate effective coverage, continuity, and responsiveness. Support team development through coaching, feedback, and skills development. Promote a collaborative, professional culture that values accountability, accuracy, and service execution. Deputise for senior management when required.
- Communication & Stakeholder Management: Act as the senior operational point of contact for stakeholders engaging with the instrumentation business. Work closely with laboratory and technical teams to align priorities, timelines, and delivery expectations. Ensure operational considerations are clearly represented in cross-functional discussions and decision-making. Communicate operational risks, constraints, and dependencies early and clearly. Support consistent understanding of service scope, readiness, and delivery commitments across the organisation.
- Customer & Market Focus: Ensure operational activity underpins a reliable and professional customer experience. Maintain a strong understanding of service commitments and delivery expectations. Support effective coordination of customer requirements across operational teams. Contribute operational insight to strengthen service quality and customer confidence. Identify opportunities to improve the operational aspects of customer delivery.
- Performance, Reporting & Processes: Maintain visibility of operational workload, priorities, and delivery status. Monitor key operational metrics including turnaround times, accuracy, and capacity. Provide concise reporting to support planning, resourcing, and service delivery decisions. Own and maintain clear, repeatable operational processes supporting instrumentation services. Ensure effective coordination of logistics activities including picking, packing, dispatch and tracking. Ensure smooth progression of quotations and scheduling by coordinating internal resources.
- Safety, Quality & Risk Management: Comply with legal requirements, industry regulations and company policies that are related to health and safety, quality (ISO/IEC 17025, ISO 9001) and operational risks.
About you:
Key Competencies: Strong operational leadership and coordination capability. Highly organised with excellent attention to detail. Confident managing logistics, administration, and service workflows. Effective communicator across technical and non-technical teams. Practical, delivery-focused problem solver. Adaptable and resilient, responding positively to change. Comfortable operating within a wider organisational context. Competent user of CRM systems and standard business tools (Microsoft Office).
Qualifications & Experience: Proven experience in an operations, logistics, or service delivery management role. Experience leading teams across administration and logistics functions. Strong understanding of operational workflows and coordination. Experience supporting quotation, order management, and service scheduling processes. Comfortable working closely with laboratory or technical teams. Background in instrumentation, engineering, or technical services desirable. Relevant professional or vocational qualifications desirable.
What can BSRIA offer you: Workplace Pension Scheme, Life Assurance - 4 times annual gross reference salary, Help@Hand - Online GP Support Services, 26 Annual Holidays (pro-rata) and additional Bank Holidays, Eye tests, Electrical Vehicle Charging point in the car park, Employee well-being: Employee Assistance Programme (24/7 confidential service).
Unfortunately, we are unable to offer visa sponsorship for this position. Applicants must already have the necessary right to work in the UK.
Candidates with the experience or relevant job titles of: Operations Manager, Logistics Operations Manager, Operations Lead, Operations Administrative Lead, Administrative Manager, Service Delivery Team Leader may also be considered for this role.
Instrumentation Operations Manager in Reading employer: BSRIA
Contact Detail:
BSRIA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Instrumentation Operations Manager in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. We suggest practising common interview questions and even role-playing with a friend. The more prepared you are, the more confident you’ll feel when it’s time to shine!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. We recommend mentioning something specific from the interview to remind them of your conversation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Instrumentation Operations Manager in Reading
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in operations and logistics management. We want to see how your skills align with the key duties mentioned in the job description.
Showcase Your Leadership Skills: As an Instrumentation Operations Manager, you'll be leading a team. Use your application to demonstrate your leadership style and any relevant experiences where you've successfully managed teams or projects.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your achievements and qualifications are easy to spot and understand.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at BSRIA
✨Know Your Operations Inside Out
Before the interview, dive deep into the specifics of operations management, especially in instrumentation. Familiarise yourself with key metrics like turnaround times and service quality. This will help you speak confidently about how you can enhance operational workflows.
✨Showcase Your Leadership Skills
Be ready to discuss your experience in leading teams, particularly in logistics and administration. Prepare examples that highlight how you've set clear expectations and built resilience within your team. This will demonstrate your capability to manage and motivate effectively.
✨Communicate Clearly and Effectively
Since communication is key in this role, practice articulating your thoughts clearly. Think about how you would convey operational risks or constraints to both technical and non-technical stakeholders. This will show your ability to bridge gaps between different teams.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific operational challenges. Think through scenarios related to logistics coordination or customer delivery issues. Having a structured approach to problem-solving will impress your interviewers and showcase your practical skills.