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- Tasks: Lead and manage field service operations, ensuring high standards of safety and customer service.
- Company: Join a dynamic team at BSRIA, committed to innovation and excellence.
- Benefits: Enjoy competitive salary, pension scheme, life assurance, and 26 days holiday.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact by leading a team and driving operational excellence.
- Qualifications: Experience in managing field teams and a relevant engineering qualification required.
The predicted salary is between 40000 - 50000 £ per year.
Location: Bracknell (Office Based with travel required a few times a year)
Salary: Competitive
Job Type: Permanent, Full time
Hours: 37 hours, 8.30 -5 Mon - Thurs and 8.30 to 4.30 on a Friday
About the role:
This role drives daily operations to ensure effective service by Building Performance Engineers, addressing operational issues, maintaining consistency, and working with leadership to monitor performance, manage competency, and maintain high standards of safety, quality, and customer service.
You will be responsible for managing field employees, dealing daily with the scheduling of work as well as resource and workforce planning. Please note that this role is based within the Bracknell office 5 days per week. Occasional travel is required around the country a few times per year.
Exciting work you will be doing:
- Team Leadership & Management: Lead, monitor, support and develop Building Performance Engineers, evaluating performance, and taking corrective action when needed. Recruiting, hiring, and training employees including probation management and adherence to performance review processes. Ensure adherence to all regulatory requirements & internal policies including absence management & disciplinary procedures. Manage daily operations to maintain efficiency & meet organisational goals. Champion a culture of safety, wellbeing, accountability, & continuous improvement & development. Actively contribute to a high-performing, collaborative team. Deputise for the BPE management team as required.
- Safety, Quality & Risk Management: Comply with legal requirements, industry regulations & company policies that are related to health & safety, quality (ISO/IEC 17025, ISO 9001) & operational risks. Conduct regular audits and assessments to demonstrate ongoing competency or identify areas for improvement (and comply with regulatory requirements).
- Technical Expertise: Support engineers with day-to-day operational queries relating to service delivery. Provide technical support and assistance to colleagues as required, including, where necessary, outside of normal office hours. Stay up-to-date with regulatory & technical advancements relevant to the industry & disseminate to stakeholders. Ensure teams have the necessary technical skills & training.
- Operational Excellence & Efficiency: Oversee scheduling, resource planning, and workforce coverage across the team. Monitor KPI's, including completion rates, productivity and resource utilisation. Oversee the effective execution and timely completion of tasks and projects, ensuring superior quality outcomes and operational excellence. Offer feedback to support the improvement, streamlining, and implementation of processes.
- Customer & Market Focus: Address customer enquiries & complaints in a timely and professional manner. Respond effectively to client needs and escalation while ensuring service excellence. Contribute to business growth by identifying opportunities for improved service delivery.
About you:
To be considered for the Field Service Manager role:
- Proven experience in managing field-based service, compliance, or engineering teams
- Engineering/ technical degree/ NVQ level 4 or 5 or equivalent industry experience.
- Compliance: Knowledge of laboratory principles, practices, & industry standards including ISO/IEC 17025 & ISO 9001.
- Leadership & Team Building: The ability to guide, motivate and develop field technicians.
- Problem solving & decision making: Quickly identifying and tackling operational challenges and finding practical solutions.
- Communication: Effectively conveying information to your team, customers and stakeholders.
- Customer focus: maintaining a customer-centric philosophy to ensure satisfaction and loyalty.
- Accountability: Ability to work independently and meet deadlines consistently. Demonstrates attention to detail and adherence to quality standards.
- Critical thinking: The capacity to use critical thinking skills to assess situations and make decisions based on available information.
What can BSRIA offer you:
- Workplace Pension Scheme
- Life Assurance - 4 times annual gross reference salary
- HelpatHand - Online GP Support Services
- 26 Annual Holidays (pro-rata) and additional Bank Holidays
- Eye tests
- Electrical Vehicle Charging point in the car park
- Employee well-being: Employee Assistance Programme (24/7 confidential service)
Additional Information:
As an equal opportunities' employer, BSRIA is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Unfortunately, we are unable to offer visa sponsorship for this position. Applicants must already have the necessary right to work in the UK.
Candidates with the experience or relevant job titles of: Engineering Operations Manager, Technical Operations Manager, Service Delivery Manager, Regional Service Manager, Technical Services Manager, Building Services Manager, Technical Supervisor may also be considered for this role.
Network and Field Tech Operations Manager in Bracknell employer: BSRIA
Contact Detail:
BSRIA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network and Field Tech Operations Manager in Bracknell
✨Tip Number 1
Network like a pro! Attend industry events, join relevant online forums, and connect with professionals on LinkedIn. The more people you know, the better your chances of landing that Field Service Manager role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in managing field-based teams and operational excellence. This will give you an edge during interviews and show that you're the right fit for the job.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on demonstrating your leadership and problem-solving skills, as these are key for the Field Service Manager position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the role and the company. Don’t miss out on this opportunity!
We think you need these skills to ace Network and Field Tech Operations Manager in Bracknell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Manager role. Highlight your experience in managing field-based teams and any relevant technical qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that demonstrate your leadership and problem-solving skills, and don’t forget to show your enthusiasm for joining our team.
Showcase Your Achievements: When detailing your work history, focus on achievements rather than just duties. Use metrics where possible to illustrate your impact, like improvements in efficiency or customer satisfaction. We love seeing how you've made a difference!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at BSRIA
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to ISO/IEC 17025 and ISO 9001. Be ready to discuss how you've applied these standards in previous roles, as this will show your expertise and understanding of compliance.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and developed teams in the past. Think about specific situations where you motivated your team or resolved conflicts, as this will demonstrate your ability to manage and inspire others.
✨Be Customer-Centric
Think of instances where you've gone above and beyond for customers. Be ready to share how you handled complaints or improved service delivery, as this will highlight your commitment to customer satisfaction.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss challenges you've faced in operational settings and how you tackled them. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your critical thinking and decision-making skills.