At a Glance
- Tasks: Lead and manage field service operations, ensuring high standards of safety and customer service.
- Company: Join a dynamic team at BSRIA, committed to innovation and excellence.
- Benefits: Enjoy competitive salary, pension scheme, life assurance, and 26 days holiday.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact by leading a team and driving operational excellence.
- Qualifications: Experience in managing engineering teams and a relevant technical degree.
The predicted salary is between 40000 - 50000 € per year.
Location: Bracknell (Office Based with travel required a few times a year)
Salary: Competitive
Job Type: Permanent, Full time
Hours: 37 hours, 8.30 -5 Mon - Thurs and 8.30 to 4.30 on a Friday
About the role:
This role drives daily operations to ensure effective service by Building Performance Engineers, addressing operational issues, maintaining consistency, and working with leadership to monitor performance, manage competency, and maintain high standards of safety, quality, and customer service.
You will be responsible for managing field employees, dealing daily with the scheduling of work as well as resource and workforce planning. Please note that this role is based within the Bracknell office 5 days per week. Occasional travel is required around the country a few times per year.
Exciting work you will be doing:
- Team Leadership & Management: Lead, monitor, support and develop Building Performance Engineers, evaluating performance, and taking corrective action when needed. Recruiting, hiring, and training employees including probation management and adherence to performance review processes. Ensure adherence to all regulatory requirements & internal policies including absence management & disciplinary procedures. Manage daily operations to maintain efficiency & meet organisational goals. Champion a culture of safety, wellbeing, accountability, & continuous improvement & development. Actively contribute to a high-performing, collaborative team. Deputise for the BPE management team as required.
- Safety, Quality & Risk Management: Comply with legal requirements, industry regulations & company policies that are related to health & safety, quality (ISO/IEC 17025, ISO 9001) & operational risks. Conduct regular audits and assessments to demonstrate ongoing competency or identify areas for improvement (and comply with regulatory requirements).
- Technical Expertise: Support engineers with day-to-day operational queries relating to service delivery. Provide technical support and assistance to colleagues as required, including, where necessary, outside of normal office hours. Stay up-to-date with regulatory & technical advancements relevant to the industry & disseminate to stakeholders. Ensure teams have the necessary technical skills & training.
- Operational Excellence & Efficiency: Oversee scheduling, resource planning, and workforce coverage across the team. Monitor KPI's, including completion rates, productivity and resource utilisation. Oversee the effective execution and timely completion of tasks and projects, ensuring superior quality outcomes and operational excellence. Offer feedback to support the improvement, streamlining, and implementation of processes.
- Customer & Market Focus: Address customer enquiries & complaints in a timely and professional manner. Respond effectively to client needs and escalation while ensuring service excellence. Contribute to business growth by identifying opportunities for improved service delivery.
About you:
To be considered for the Field Service Manager role:
- Proven experience in managing field-based service, compliance, or engineering teams
- Engineering/ technical degree/ NVQ level 4 or 5 or equivalent industry experience.
- Compliance: Knowledge of laboratory principles, practices, & industry standards including ISO/IEC 17025 & ISO 9001.
- Leadership & Team Building: The ability to guide, motivate and develop field technicians.
- Problem solving & decision making: Quickly identifying and tackling operational challenges and finding practical solutions.
- Communication: Effectively conveying information to your team, customers and stakeholders.
- Customer focus: maintaining a customer-centric philosophy to ensure satisfaction and loyalty.
- Accountability: Ability to work independently and meet deadlines consistently. Demonstrates attention to detail and adherence to quality standards.
- Critical thinking: The capacity to use critical thinking skills to assess situations and make decisions based on available information.
What can BSRIA offer you:
- Workplace Pension Scheme
- Life Assurance - 4 times annual gross reference salary
- Help@Hand - Online GP Support Services
- 26 Annual Holidays (pro-rata) and additional Bank Holidays
- Eye tests
- Electrical Vehicle Charging point in the car park
- Employee well-being: Employee Assistance Programme (24/7 confidential service)
Additional Information:
As an equal opportunities' employer, BSRIA is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Unfortunately, we are unable to offer visa sponsorship for this position. Applicants must already have the necessary right to work in the UK.
Candidates with the experience or relevant job titles of: Engineering Operations Manager, Technical Operations Manager, Service Delivery Manager, Regional Service Manager, Technical Services Manager, Building Services Manager, Technical Supervisor may also be considered for this role.
Network and Field Tech Operations Manager in Bracknell employer: BSRIA LTD
BSRIA is an exceptional employer located in Bracknell, offering a supportive and collaborative work culture that prioritises employee well-being and professional growth. With competitive benefits such as a workplace pension scheme, life assurance, and access to online GP support services, BSRIA fosters a diverse and inclusive environment where employees are encouraged to develop their skills and contribute to operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Network and Field Tech Operations Manager in Bracknell
✨Tip Number 1
Network like a pro! Attend industry events, workshops, or even local meetups. It's all about making connections and getting your name out there. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Don’t just apply and wait! Follow up on your applications with a friendly email or call. It shows you're genuinely interested and can help you stand out from the crowd. Plus, it gives you a chance to make a personal connection.
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their values and goals. We want to see that you’re not just a fit for the role, but for the team too!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you on board!
We think you need these skills to ace Network and Field Tech Operations Manager in Bracknell
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Manager role. Highlight your experience in managing field-based teams and any relevant technical qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your previous experiences have prepared you for it. Keep it engaging and relevant to the job description.
Showcase Your Leadership Skills:Since this role involves team leadership, be sure to highlight your experience in guiding and developing teams. Share specific examples of how you've motivated others and tackled challenges in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at BSRIA LTD
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to the role. Familiarise yourself with ISO/IEC 17025 and ISO 9001 standards, as well as any recent advancements in the industry. This will show that you're not just a manager but also someone who understands the technical side of things.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated your team, handled conflicts, or improved performance. This is your chance to demonstrate your ability to guide and develop field technicians effectively.
✨Be Customer-Centric
Since customer satisfaction is key, be ready to discuss how you've addressed customer complaints or improved service delivery in previous roles. Highlight your approach to maintaining a customer-centric philosophy and how it has positively impacted your team's performance.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you identified operational challenges and implemented practical solutions. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
