At a Glance
- Tasks: Lead and manage field operations, ensuring high standards of service and safety.
- Company: Join a dynamic team at BSRIA, a leader in building performance.
- Benefits: Competitive salary, pension scheme, life assurance, and 26 days holiday.
- Other info: Office-based role with occasional travel; great career development opportunities.
- Why this job: Make a real impact by leading a team and driving operational excellence.
- Qualifications: Experience in managing field teams and a relevant engineering qualification.
The predicted salary is between 36000 - 60000 € per year.
Location: Bracknell (Office Based with travel required a few times a year)
Salary: Competitive
Job Type: Permanent, Full time
Hours: 37 hours, 8.30 -5 Mon – Thurs and 8.30 to 4.30 on a Friday
About the role: This role drives daily operations to ensure effective service by Building Performance Engineers, addressing operational issues, maintaining consistency, and working with leadership to monitor performance, manage competency, and maintain high standards of safety, quality, and customer service. You will be responsible for managing field employees, dealing daily with the scheduling of work as well as resource and workforce planning. Please note that this role is based within the Bracknell office 5 days per week. Occasional travel is required around the country a few times per year.
Exciting work you will be doing:
- Team Leadership & Management: Lead, monitor, support and develop Building Performance Engineers, evaluating performance, and taking corrective action when needed. Recruiting, hiring, and training employees including probation management and adherence to performance review processes. Ensure adherence to all regulatory requirements & internal policies including absence management & disciplinary procedures. Manage daily operations to maintain efficiency & meet organisational goals. Champion a culture of safety, wellbeing, accountability, & continuous improvement & development. Actively contribute to a high-performing, collaborative team. Deputise for the BPE management team as required.
- Safety, Quality & Risk Management: Comply with legal requirements, industry regulations & company policies that are related to health & safety, quality (ISO/IEC 17025, ISO 9001) & operational risks. Conduct regular audits and assessments to demonstrate ongoing competency or identify areas for improvement (and comply with regulatory requirements).
- Technical Expertise: Support engineers with day-to-day operational queries relating to service delivery. Provide technical support and assistance to colleagues as required, including, where necessary, outside of normal office hours. Stay up-to-date with regulatory & technical advancements relevant to the industry & disseminate to stakeholders. Ensure teams have the necessary technical skills & training.
- Operational Excellence & Efficiency: Oversee scheduling, resource planning, and workforce coverage across the team. Monitor KPI's, including completion rates, productivity and resource utilisation. Oversee the effective execution and timely completion of tasks and projects, ensuring superior quality outcomes and operational excellence. Offer feedback to support the improvement, streamlining, and implementation of processes.
- Customer & Market Focus: Address customer enquiries & complaints in a timely and professional manner. Respond effectively to client needs and escalation while ensuring service excellence. Contribute to business growth by identifying opportunities for improved service delivery.
About you: To be considered for the Field Service Manager role:
- Proven experience in managing field-based service, compliance, or engineering teams
- Engineering/ technical degree/ NVQ level 4 or 5 or equivalent industry experience.
- Compliance: Knowledge of laboratory principles, practices, & industry standards including ISO/IEC 17025 & ISO 9001.
- Leadership & Team Building: The ability to guide, motivate and develop field technicians.
- Problem solving & decision making: Quickly identifying and tackling operational challenges and finding practical solutions.
- Communication: Effectively conveying information to your team, customers and stakeholders.
- Customer focus: maintaining a customer-centric philosophy to ensure satisfaction and loyalty.
- Accountability: Ability to work independently and meet deadlines consistently. Demonstrates attention to detail and adherence to quality standards.
- Critical thinking: The capacity to use critical thinking skills to assess situations and make decisions based on available information.
What can BSRIA offer you:
- Workplace Pension Scheme
- Life Assurance – 4 times annual gross reference salary
- Online GP Support Services
- 26 Annual Holidays (pro-rata) and additional
Field Operations Manager in Bracknell employer: BSRIA LTD
BSRIA is an exceptional employer that prioritises employee development and well-being, offering a supportive work culture in Bracknell. With competitive salaries, a comprehensive benefits package including a workplace pension and life assurance, and opportunities for professional growth, BSRIA fosters a collaborative environment where team leadership and operational excellence are at the forefront. Join us to be part of a high-performing team dedicated to safety, quality, and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Field Operations Manager in Bracknell
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that Field Operations Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Familiarise yourself with their values and recent projects. We want you to show them that you’re not just a fit for the role, but also for the team. Bring your A-game and be ready to discuss how you can contribute to their operational excellence!
✨Tip Number 3
Practice your answers to common interview questions, especially those related to leadership and problem-solving. We suggest using the STAR method (Situation, Task, Action, Result) to structure your responses. This will help you articulate your experience effectively and demonstrate your critical thinking skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in keeping you top of mind. We recommend mentioning something specific from your conversation to show your genuine interest in the role. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Field Operations Manager in Bracknell
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Operations Manager role. Highlight your experience in managing field-based teams and any relevant technical qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your previous experiences have prepared you for it. We love seeing genuine enthusiasm for the position.
Showcase Your Leadership Skills:Since this role involves team leadership, be sure to include examples of how you've successfully led and developed teams in the past. We’re all about collaboration and high performance, so let us know how you can contribute!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Don’t miss out on this opportunity!
How to prepare for a job interview at BSRIA LTD
✨Know Your Stuff
Make sure you brush up on your knowledge of ISO/IEC 17025 and ISO 9001 standards. Being able to discuss these in detail will show that you’re not just familiar with the regulations but can also apply them in real-world scenarios.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated your team, resolved conflicts, or improved performance. This will demonstrate your ability to manage and develop Building Performance Engineers effectively.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Prepare to discuss a time when you faced an operational challenge and how you tackled it. Highlight your critical thinking process and the positive outcomes that resulted from your decisions.
✨Customer-Centric Mindset
Since customer satisfaction is key, be ready to talk about how you’ve handled customer complaints or enquiries in the past. Share specific examples that illustrate your commitment to service excellence and how you’ve contributed to business growth through improved service delivery.
