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For Companies At a Glance
- Tasks: Lead operations at a prestigious private healthcare clinic in London.
- Company: Join a reputable clinic with over 20 years of industry experience.
- Benefits: Competitive salary, opportunity for impactful leadership, and a dynamic work environment.
- Why this job: Shape the future of healthcare while driving business growth and improving patient care.
- Qualifications: Degree in a relevant field and 5+ years in private healthcare management required.
- Other info: Immediate start available; role subject to background checks.
We are seeking an experienced Director of Operations to join our client's established private healthcare clinic in the prestigious Harley Street District of London. With over 20 years of reputation in the industry, we are looking for a dynamic individual to lead clinic operations and drive the business forward.
Role Overview
The Director of Operations will be responsible for overseeing all aspects of the clinic's operations, acting as the owner's voice and ensuring smooth functioning across all departments. This role requires a strong background in private healthcare, excellent leadership skills, and the ability to work autonomously.
Key Responsibilities
- Manage and coordinate all business operations, serving as the primary liaison between owners, staff, and external stakeholders
- Drive business development initiatives and build positive relationships with partners, including GP referrals
- Oversee governance, ensuring compliance with all relevant healthcare regulations and standards
- Manage HR functions, including recruitment, hiring, and performance management
- Handle escalated patient complaints and resolve complex issues
- Coordinate with doctors, stakeholders, and patients to ensure high-quality care and service delivery
- Oversee CCSD and related administrative processes
- Provide leadership and direction to the office manager and clinic manager, who will report directly to this position
- Make high-level decisions and problem-solve across all areas of the business
- Develop and maintain a close working relationship with the clinic owners
- Promote the business to external shareholders
- Manage both the clinical and operations teams
- Drive the business forward from day one
Qualifications and Experience
- Degree qualification relevant to the business
- Minimum 5 years of solid experience in a similar role within private healthcare
- Strong background in a medical discipline
- Extensive knowledge of healthcare governance and regulations
- Proven track record in HR management and recruitment processes
- Excellent people management and delegation skills
- Strong business acumen and problem-solving abilities
- Outstanding communication and relationship-building skills
Personal Attributes
- Ability to lead from the top and take full responsibility for business operations
- Flexible and adaptable to the changing needs of the clinic
- Strong decision-making skills with a focus on high-level strategy
- Excellent interpersonal skills to develop one-on-one relationships with owners and staff
- Driven and proactive in advancing business objectives
- Capable of working autonomously and taking initiative
This is an excellent opportunity for a seasoned healthcare professional to join a reputable clinic and make a significant impact on its operations and growth. The successful candidate will be expected to start as soon as possible and will play a crucial role in shaping the future of our client's organisation.
This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don't hesitate to get in touch.
Operations Director employer: BSR Health
Contact Detail:
BSR Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Director
✨Tip Number 1
Network within the private healthcare sector, especially in London. Attend industry events or seminars where you can meet professionals already working in similar roles. Building relationships with key players can give you insights and potentially lead to referrals.
✨Tip Number 2
Research the specific challenges and trends facing private healthcare clinics today. Being knowledgeable about current issues will allow you to speak confidently during interviews and demonstrate your understanding of the operational landscape.
✨Tip Number 3
Prepare to discuss your leadership style and how it aligns with the clinic's values. Think of examples from your past experiences where you've successfully led teams or managed complex operations, as this will showcase your suitability for the role.
✨Tip Number 4
Familiarise yourself with the clinic's reputation and any recent news or developments. This knowledge will not only help you tailor your approach but also show your genuine interest in the organisation during discussions with the hiring team.
We think you need these skills to ace Operations Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in private healthcare, particularly in operations management. Use specific examples that demonstrate your leadership skills and ability to drive business development.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities outlined in the job description. Emphasise your understanding of healthcare governance and your track record in HR management, showcasing how you can contribute to the clinic's success.
Highlight Relevant Qualifications: Clearly state your degree qualifications and any additional certifications related to healthcare management. This will help establish your credibility and suitability for the role.
Showcase Soft Skills: In your application, highlight your interpersonal skills and ability to build relationships with stakeholders. Provide examples of how you've successfully managed teams and resolved complex issues in previous roles.
How to prepare for a job interview at BSR Health
✨Showcase Your Leadership Skills
As a Director of Operations, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led teams, resolved conflicts, or driven initiatives that improved operations.
✨Understand Healthcare Regulations
Familiarise yourself with the relevant healthcare regulations and governance standards. Be ready to discuss how you have ensured compliance in previous roles and how you would approach this in the new position.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about complex issues you've faced in the past and how you resolved them, particularly in a healthcare setting.
✨Build Rapport with Interviewers
Since relationship-building is key in this role, practice ways to connect with your interviewers. Show genuine interest in their experiences and the clinic's mission, which will help you stand out as a candidate who values collaboration.
