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For Companies At a Glance
- Tasks: Lead clinical services and manage teams to ensure top-notch patient care.
- Company: Join a prestigious audiology clinic in the heart of London.
- Benefits: Enjoy a competitive salary and opportunities for professional development.
- Why this job: Make a real impact in healthcare while working in a dynamic environment.
- Qualifications: Must be a registered nurse with leadership experience and strong communication skills.
- Other info: This role requires a Disclosure check for previous convictions.
We are seeking an experienced and dedicated Clinical Services Manager to join our prestigious audiology clinic in Central London. You will be responsible for overseeing the delivery of high-quality clinical care, managing multidisciplinary teams, and ensuring compliance with healthcare regulations.
Key Responsibilities
- Clinical Leadership
- Oversee general outpatient clinics and facilitate smooth patient flow through the department.
- Coordinate all clinical activity to maximise efficiency.
- Provide clinical leadership to all staff, including nurses and operating department practitioners.
- Assist in assessing, diagnosing, and treating patients with ENT-related conditions.
- Operational Management
- Manage and optimise the use of operating theatres, including scheduling and resource allocation.
- Develop and implement policies, procedures, and protocols to enhance service delivery.
- Conduct workforce reviews and optimise staffing levels to meet service demands.
- Oversee financial management, including budget control and resource allocation.
- Quality Assurance and Compliance
- Ensure adherence to CQC requirements.
- Implement and maintain robust clinical governance frameworks.
- Conduct regular audits and quality assurance checks to maintain high standards of care.
- Manage risk and develop contingency plans for various scenarios.
- Staff Development
- Foster a culture of continuous learning and professional development among staff.
- Organise and facilitate training programs for the multidisciplinary team.
- Mentor and support junior staff members in their career progression.
- Stakeholder Engagement
- Collaborate with consultants, surgeons, and other healthcare professionals to ensure seamless patient care.
- Engage with patients and their families to address concerns and improve service delivery.
- Liaise with external stakeholders, including regulatory bodies and healthcare commissioners.
- Service Improvement
- Lead change management initiatives to enhance clinical services and patient outcomes.
- Develop and implement innovative approaches to ENT care delivery.
- Analyse performance data and patient feedback to identify areas for improvement.
Qualifications and Experience
- Registered Nurse with current NMC registration.
- Master's degree preferred.
- Minimum of 5 years experience in a related specialty.
- Proven experience in a healthcare leadership role.
- Strong understanding of healthcare regulations and CQC standards.
- Excellent communication, interpersonal, and problem-solving skills.
This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don’t hesitate to get in touch.
Clinical Services Manager employer: BSR Health
Contact Detail:
BSR Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Services Manager
✨Tip Number 1
Network with professionals in the audiology and healthcare sectors. Attend relevant conferences or workshops to meet potential colleagues and learn about the latest trends in clinical services management.
✨Tip Number 2
Familiarise yourself with the specific regulations and standards set by the CQC. Being well-versed in these guidelines will not only help you in interviews but also demonstrate your commitment to quality care.
✨Tip Number 3
Prepare to discuss your leadership style and experiences in managing multidisciplinary teams. Think of specific examples where you've successfully led a team or improved service delivery in a clinical setting.
✨Tip Number 4
Research the Harley Street District and its reputation in the healthcare community. Understanding the clinic's values and patient care philosophy will help you align your responses during the interview.
We think you need these skills to ace Clinical Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in clinical leadership and operational management. Emphasise your understanding of healthcare regulations and any specific achievements in previous roles that align with the responsibilities outlined in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for audiology and your commitment to high-quality patient care. Mention specific examples of how you've successfully led teams or improved service delivery in past positions.
Highlight Relevant Qualifications: Clearly state your qualifications, including your NMC registration and any advanced degrees. If you have additional certifications related to healthcare leadership or quality assurance, be sure to include those as well.
Showcase Communication Skills: Since excellent communication is crucial for this role, provide examples in your application of how you've effectively engaged with stakeholders, patients, and team members. This could include instances where you resolved conflicts or improved patient satisfaction.
How to prepare for a job interview at BSR Health
✨Showcase Your Clinical Leadership Skills
As a Clinical Services Manager, demonstrating your ability to lead and manage multidisciplinary teams is crucial. Prepare examples from your past experiences where you successfully coordinated clinical activities or improved patient flow in a healthcare setting.
✨Understand Healthcare Regulations
Familiarise yourself with CQC requirements and other healthcare regulations relevant to the role. Be ready to discuss how you have ensured compliance in previous positions and how you plan to maintain high standards of care in this new role.
✨Prepare for Operational Management Questions
Expect questions about managing resources, scheduling operating theatres, and budget control. Think of specific instances where you optimised operations or implemented policies that enhanced service delivery.
✨Emphasise Staff Development and Mentorship
Highlight your commitment to fostering a culture of continuous learning. Share your experiences in mentoring junior staff and organising training programmes, as this will show your dedication to professional development within the team.
