At a Glance
- Tasks: Be the friendly face of our clinic, managing patient journeys and supporting marketing efforts.
- Company: Join a collaborative healthcare team with a focus on patient experience.
- Benefits: Enjoy competitive pay, 28 days leave, private insurance, and fun team events.
- Other info: Great opportunities for progression into various roles within the company.
- Why this job: Make a real difference in patients' lives while growing your career in healthcare.
- Qualifications: Must have strong communication skills and at least 1 year in a customer-facing role.
The predicted salary is between 28000 - 30000 £ per year.
This is a front-of-house role and you will be the first and last person patients interact with every day. However, the role carries real breadth: patient conversion, scheduling, payments, marketing support, and operational coordination all sit within scope.
IMPORTANT: This role is fully on-site, 5 days a week. There is no hybrid or remote option. Clinics can run late, and the practice operates a time-in-lieu policy.
WHAT'S ON OFFER
- Compensation: £28,000-£30,000 DOE
- Performance-based salary reviews annually
- Informal performance bonuses
- Benefits: 28 days annual leave (inc bank holidays)
- Private insurance
- Nest pension
- On-site parking
- Discounted treatments
- Company social events
WHAT YOU'LL BE DOING
- Act as the primary point of contact for all patients
- Manage the full patient pathway from first enquiry through to post-operative follow-up
- Coordinate schedules across clinical, surgical, and nursing teams, ensuring pre- & post-operative requirements are communicated to patients
- Handle appointment scheduling to maximise diary utilisation and minimise cancellations
- Process payments and invoices accurately
- Follow up with prospective patients in a professional, patient-centred way to support their decision-making and confirm bookings
- Re-engage with previous enquiries
- Deliver a high-quality patient experience
- Encourage reviews and testimonials
- Support the Marketing Executive with social media content scheduling and community engagement
- Help capture patient stories and testimonials (with consent)
- Assist with planning and running internal and external clinic events
- Maintain patient records
- Manage front-of-house supplies
- Support the smooth running of clinic days
- Contribute to reporting on conversion, patient flow, and pathway performance
WHO THIS SUITES
- Confident communicator
- Commercially aware; understands that patient experience and conversion go hand in hand
- Strong diary management skills
- Flexible - happy to turn your hand to what's needed
- IT Literate; comfortable with manual data entry across multiple platforms
- Calm and professional when clinics run late or plans change
- At least 1 year in private healthcare front-of-house or customer-facing role
CULTURE AND PROGRESSION
The clinic has a collaborative culture. Progression is performance-based; people have moved into marketing, theatre, finance, and management from this role. Annual salary increases are above inflation for those performing well. The team socialises regularly; think team trips, early-finish socials every six weeks, and a general lack of the hierarchy you'd find in a larger organisation.
This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don't hesitate to get in touch.
Clinic Coordinator employer: BSR Health Recruitment
BSR Health is an exceptional employer, offering a vibrant and collaborative work culture where employees are valued and encouraged to grow. With a focus on performance-based progression, team members have the opportunity to advance into various roles within the organisation, all while enjoying generous benefits such as 28 days of annual leave, private insurance, and regular social events that foster camaraderie. Located in North London, this fully on-site role ensures that you are at the heart of patient care, making a meaningful impact every day.
StudySmarter Expert Advice🤫
We think this is how you could land Clinic Coordinator
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like BSR Health Recruitment.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at BSR Health Recruitment.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like BSR Health Recruitment, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Clinic Coordinator
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at BSR Health Recruitment.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at BSR Health Recruitment.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to BSR Health Recruitment. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at BSR Health Recruitment. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at BSR Health Recruitment
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research BSR Health Recruitment’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
