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For Companies At a Glance
- Tasks: Welcome patients, manage the reception desk, and handle enquiries in a fast-paced clinic.
- Company: Respected private ophthalmic clinic in Central London with a focus on exceptional patient care.
- Benefits: Competitive salary, full-time hours, and opportunities for professional growth.
- Other info: Join a supportive team in a vibrant environment with flexible working hours.
- Why this job: Be the face of a dynamic clinic and make a real difference in patient experiences.
- Qualifications: Experience in customer-facing roles, excellent communication skills, and a passion for patient care.
The predicted salary is between 30000 - 35000 £ per year.
Central London
Full-time, Permanent, Site Based Only
£30-£35,000 per annum
About us
Our client is a highly respected private ophthalmic clinic in London, led by a renowned consultant specialist known for providing exceptional care for patients from the UK and abroad.
About the role
This is a fast-paced, high-energy environment where no two days look the same. You could be preparing refreshments for a patient one moment and processing complex medical paperwork the next; the ability to shift gears, stay composed, and juggle multiple priorities simultaneously isn't just helpful, it's essential. As the face of the clinic, you will be the first point of contact for our patients and visitors. We work with a number of high-profile individuals, and maintaining an impeccable standard of professionalism and discretion at all times is a core expectation of this role. This is a 100% on-site position. You will thrive in face-to-face interactions and be equally polished on the phone and over email. If you love being present and engaged, and are at your best when surrounded by people - this is the role for you.
What you'll be doing
- Welcoming patients and visitors warmly and professionally, delivering a concierge-level experience from the moment they arrive
- Managing the reception desk and waiting area to keep everything running smoothly and looking its best
- Handling a busy mix of incoming calls, emails, and in-person enquiries
- Booking, confirming and amending appointments, coordinating across the clinical team
- Checking patients in and out, ensuring all forms, consents and administrative details are completed accurately
- Taking payments and providing information on pricing and finance options (full training provided)
- Supporting patient follow-up communication and discussing next steps, including available finance plans
- Assisting with general admin
- Maintaining patient confidentiality in full compliance with clinic policy at all times
- Working closely with the wider clinical and trials team to ensure a seamless patient journey
What we're looking for
Essential:
- Proven experience in a front-of-house, receptionist or customer-facing role in a PRIVATE HEALTHCARE ENVIRONMENT
- Outstanding communication skills; confident face-to-face, over the phone, and in writing
- A natural ability to multitask and stay calm under pressure in a very busy environment
- Strong attention to detail, particularly when handling patient and appointment information
- Excellent personal presentation with a professional, discreet and reliable approach
- Comfortable using IT systems, booking software, email and MS Office / Google Suite
- A warm, reassuring manner with a genuine passion for delivering great patient care
Desirable:
- Experience in an ophthalmology or similar clinical setting
- Background in a commercial or customer-focused role where patient/client conversions were part of the job
- Familiarity with handling payments and discussing finance options (training will be provided)
Working hours
Monday to Friday, full-time. Rotating shifts across 08:00-17:00, 09:00-18:00 and 10:00-19:00. Occasional flexibility may be required to support evening clinics. Any additional hours are compensated with time off in lieu in line with clinic policy.
If you're a polished, unflappable professional who thrives in a dynamic environment and takes genuine pride in delivering an exceptional patient experience, we'd love to hear from you.
This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don't hesitate to get in touch.
Receptionist in Slough employer: BSR Health Recruitment Ltd
Contact Detail:
BSR Health Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Slough
✨Tip Number 1
Get to know the clinic! Research their values, services, and the team. When you walk in for your interview, you’ll impress them with your knowledge and show that you’re genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact, role-play common scenarios with a friend. This will help you stay calm under pressure and ensure you can handle any situation with professionalism.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a front-of-house role. Make sure you look polished and professional to reflect the high standards of the clinic.
✨Tip Number 4
Apply through our website! We want to see your application and get to know you better. Plus, it’s the best way to ensure your application gets the attention it deserves.
We think you need these skills to ace Receptionist in Slough
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the clinic. A warm and engaging tone can make a big difference.
Tailor Your Experience: Make sure to highlight your relevant experience in front-of-house or customer-facing roles, especially in private healthcare. We’re looking for specific examples that demonstrate your ability to multitask and stay calm under pressure.
Attention to Detail is Key: Since you'll be handling sensitive patient information, it’s crucial to showcase your attention to detail. Mention any experiences where accuracy was essential, and how you ensured everything was spot on.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role.
How to prepare for a job interview at BSR Health Recruitment Ltd
✨Know the Clinic Inside Out
Before your interview, take some time to research the clinic's services, values, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their mission and patient care standards.
✨Practice Your Communication Skills
Since this role requires outstanding communication, practice articulating your thoughts clearly and confidently. Consider role-playing common scenarios you might face as a receptionist, like handling difficult calls or welcoming VIP patients, to showcase your professionalism.
✨Demonstrate Multitasking Abilities
Prepare examples from your past experiences where you successfully juggled multiple tasks under pressure. Highlight how you maintained composure and attention to detail, as these are crucial skills for managing the busy environment of a healthcare clinic.
✨Dress to Impress
First impressions matter, especially in a front-of-house role. Dress professionally and ensure your personal presentation reflects the high standards of the clinic. This will help convey your commitment to professionalism and patient care right from the start.