At a Glance
- Tasks: Manage patient engagement and optimise CRM systems for exceptional care.
- Company: Established healthcare practice in vibrant Central London.
- Benefits: Competitive salary, dynamic work environment, and opportunity to impact patient experience.
- Other info: Join a collaborative team focused on continuous improvement and growth.
- Why this job: Make a real difference in patient care while developing your skills in a supportive team.
- Qualifications: Experience with CRM platforms and strong communication skills required.
The predicted salary is between 31000 - 31000 £ per year.
An exciting opportunity has arisen for a driven and organised Patient Engagement Manager to join our client's well-established and growing healthcare practice in Central London. This is a varied and impactful role at the heart of the patient experience, where you will take ownership of key performance metrics including callback completion rates, patient touchpoint conversion, CRM data integrity, and long-term patient retention. If you are passionate about delivering exceptional patient-centred care and have a background in CRM management, marketing, or healthcare operations, we would love to hear from you.
WHAT YOU'LL BE DOING
- Managing and optimising the CRM system to maintain the highest standards of data accuracy and integrity.
- Overseeing all patient callbacks and follow-up communications, improving conversion at every stage of the patient journey.
- Managing lead funnels and nurturing prospective patients through targeted, personalised engagement strategies.
- Creating patient touchpoints and marketing collateral, including compelling copywriting aligned with brand guidelines.
- Producing detailed reports on patient engagement, conversion rates, and business growth metrics for senior leadership.
- Coordinating relationships with external agencies covering marketing, PR, social media, lead generation, and telephony/AI systems.
- Leading and developing front-of-house staff to ensure outstanding reception operations and a consistently excellent patient experience.
WHAT WE'RE LOOKING FOR
- Demonstrable experience with CRM platforms, cloud-based tools, and marketing automation systems.
- Excellent written and verbal communication skills, with the ability to produce engaging copy and manage marketing or lead generation workflows.
- Experience in hybrid or remote working environments, with strong relationship-building skills across distributed teams.
- Proactive and self-motivated, with a genuine passion for delivering outstanding patient-centred care.
- Calm under pressure with strong prioritisation skills and the ability to thrive in a fast-paced environment.
- A collaborative team player with a growth mindset and commitment to continuous improvement.
WHAT'S ON OFFER
- Salary from £31,000, commensurate with experience.
- A dynamic and supportive working environment within an established healthcare practice.
- Genuine opportunity to make a measurable impact on patient experience and business growth.
- Central London location.
This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don't hesitate to get in touch.
Patient Services Manager in Slough employer: BSR Health Recruitment Ltd
Join our dynamic healthcare practice in Central London, where we prioritise patient-centred care and foster a supportive work culture. As a Patient Engagement Manager, you'll have the opportunity to make a significant impact on patient experiences while benefiting from a collaborative environment that encourages professional growth and development. With a competitive salary starting at £31,000 and a focus on continuous improvement, this role offers a rewarding career path in a vibrant city.
Contact Details:
BSR Health Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Manager in Slough
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like BSR Health Recruitment Ltd.
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Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
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Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at BSR Health Recruitment Ltd.
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We think you need these skills to ace Patient Services Manager in Slough
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at BSR Health Recruitment Ltd.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at BSR Health Recruitment Ltd.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to BSR Health Recruitment Ltd. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at BSR Health Recruitment Ltd. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at BSR Health Recruitment Ltd
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research BSR Health Recruitment Ltd’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
