At a Glance
- Tasks: Lead patient engagement initiatives and optimise CRM systems for better patient experiences.
- Company: A growing healthcare practice in Central London focused on patient-centred care.
- Benefits: Full-time hours, competitive salary, and opportunities for professional growth.
- Other info: Join a dynamic team with a focus on collaboration and innovation.
- Why this job: Make a real difference in patient care while developing your marketing and CRM skills.
- Qualifications: Experience in CRM management, marketing, or healthcare operations is essential.
The predicted salary is between 40000 - 50000 £ per year.
An exciting opportunity has arisen for a driven and organised Patient Engagement Manager to join our client's well-established and growing healthcare practice in Central London. This is a varied and impactful role at the heart of the patient experience, where you will take ownership of key performance metrics including callback completion rates, patient touchpoint conversion, CRM data integrity, and long-term patient retention.
If you are passionate about delivering exceptional patient-centred care and have a background in CRM management, marketing, or healthcare operations, we would love to hear from you.
- Managing and optimising the CRM system to maintain the highest standards of data accuracy and integrity.
- Creating patient touchpoints and marketing collateral, including compelling copywriting aligned with brand guidelines.
- Coordinating relationships with external agencies covering marketing, PR, social media, lead generation, and telephony/AI systems.
- Demonstrable experience with CRM platforms, cloud-based tools, and marketing automation systems.
- Excellent written and verbal communication skills, with the ability to produce engaging copy and manage marketing or lead generation workflows.
- Experience in hybrid or remote working environments, with strong relationship-building skills across distributed teams.
This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Service Manager - NHS Management employer: BSR Health Recruitment Ltd
As a Patient Coordinator at our prestigious Harley Street Aesthetic Clinic, you'll be part of a team renowned for its commitment to exceptional patient care and results. Our dynamic work culture fosters personal growth and offers lucrative earning potential through commission, especially during evening shifts. Join us in a fast-paced environment where your contributions directly impact patient journeys and satisfaction.
Contact Details:
BSR Health Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager - NHS Management
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work with patient engagement or CRM systems. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss your experience with CRM platforms and how you've improved patient engagement in past roles.
✨Tip Number 3
Tailor your approach! Make sure to highlight your passion for patient-centred care and your ability to create engaging marketing collateral. This will resonate well with employers looking for someone who truly understands their mission.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to show your enthusiasm for joining our team!
We think you need these skills to ace Service Manager - NHS Management
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Patient Engagement Manager role. Highlight your experience in CRM management and patient-centred care, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about patient engagement and how your background in marketing or healthcare operations makes you a great fit. Keep it engaging and aligned with our brand voice.
Showcase Your Communication Skills:Since excellent written and verbal communication skills are crucial for this role, make sure your application reflects that. Use clear, concise language and demonstrate your ability to produce engaging copy throughout your application.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at BSR Health Recruitment Ltd
✨Know Your Metrics
Familiarise yourself with key performance metrics relevant to the role, like callback completion rates and patient retention. Be ready to discuss how you've successfully managed similar metrics in past roles.
✨Showcase Your CRM Skills
Prepare examples of your experience with CRM platforms and marketing automation systems. Highlight specific projects where you improved data integrity or optimised workflows, as this will demonstrate your technical expertise.
✨Engage with Compelling Copy
Since copywriting is part of the job, think about how you can showcase your writing skills. Bring along samples of your work or prepare a short piece that aligns with the brand guidelines of the company you're interviewing with.
✨Build Relationships Virtually
Given the hybrid working environment, be prepared to discuss how you've built relationships across distributed teams. Share strategies you've used to maintain strong communication and collaboration, which is crucial for this role.
