At a Glance
- Tasks: Lead patient engagement initiatives and optimise CRM systems for exceptional care.
- Company: A growing healthcare practice in Central London focused on patient experience.
- Benefits: Full-time role with a supportive team and opportunities for professional growth.
- Other info: Flexible working options available in a dynamic and collaborative environment.
- Why this job: Make a real difference in patient care while developing your marketing and CRM skills.
- Qualifications: Experience in CRM management, marketing, or healthcare operations is essential.
The predicted salary is between 35000 - 45000 £ per year.
An exciting opportunity has arisen for a driven and organised Patient Engagement Manager to join our client's well-established and growing healthcare practice in Central London. This is a varied and impactful role at the heart of the patient experience, where you will take ownership of key performance metrics including callback completion rates, patient touchpoint conversion, CRM data integrity, and long-term patient retention.
If you are passionate about delivering exceptional patient-centred care and have a background in CRM management, marketing, or healthcare operations, we would love to hear from you.
- Managing and optimising the CRM system to maintain the highest standards of data accuracy and integrity.
- Creating patient touchpoints and marketing collateral, including compelling copywriting aligned with brand guidelines.
- Coordinating relationships with external agencies covering marketing, PR, social media, lead generation, and telephony/AI systems.
- Demonstrable experience with CRM platforms, cloud-based tools, and marketing automation systems.
- Excellent written and verbal communication skills, with the ability to produce engaging copy and manage marketing or lead generation workflows.
- Experience in hybrid or remote working environments, with strong relationship-building skills across distributed teams.
This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Service Manager - Development Management employer: BSR Health Recruitment Ltd
As a Patient Coordinator at our prestigious Harley Street Aesthetic Clinic, you'll be part of a team renowned for its commitment to exceptional patient care and results. Our dynamic work culture fosters personal growth and offers lucrative earning potential through commission, especially during evening shifts. Join us in a fast-paced environment where your contributions directly impact patient journeys and satisfaction.
Contact Details:
BSR Health Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager - Development Management
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work with CRM systems or patient engagement. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss your experience with CRM management and how you've improved patient touchpoints in the past.
✨Tip Number 3
Tailor your approach! Research the company’s values and recent projects. When you apply through our website, make sure to highlight how your background aligns with their mission of delivering exceptional patient-centred care.
✨Tip Number 4
Follow up! After interviews or networking events, drop a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in optimising their CRM systems!
We think you need these skills to ace Service Manager - Development Management
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Patient Engagement Manager role. Highlight your experience in CRM management and any relevant marketing skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for patient-centred care and how you can contribute to our team. Keep it engaging and aligned with our brand voice.
Showcase Your Communication Skills:Since excellent written and verbal communication is key for this role, make sure your application reflects that. Use clear, concise language and demonstrate your ability to produce engaging copy throughout your application.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at BSR Health Recruitment Ltd
✨Know Your Metrics
Familiarise yourself with key performance metrics like callback completion rates and patient touchpoint conversion. Be ready to discuss how you've successfully managed similar metrics in the past, as this will show your understanding of the role's impact on patient experience.
✨Showcase Your CRM Skills
Since the role involves managing a CRM system, be prepared to talk about your experience with CRM platforms and marketing automation tools. Bring examples of how you've optimised data accuracy and integrity in previous roles to demonstrate your expertise.
✨Craft Compelling Copy
As copywriting is part of the job, think of examples where you've created engaging content that aligns with brand guidelines. Practice explaining your writing process and how you ensure your copy resonates with the target audience.
✨Build Relationships Remotely
Highlight your experience in hybrid or remote working environments. Share specific instances where you've successfully built relationships across distributed teams, as strong communication skills are crucial for this role.
