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- Tasks: Guide patients through their ophthalmic journey and provide exceptional customer service.
- Company: Join a state-of-the-art clinic in Knightsbridge with a focus on patient care.
- Benefits: Earn £30,000-£35,000 plus commission, with private health insurance and employee discounts.
- Why this job: Make a real difference in patient care while developing your skills in a supportive environment.
- Qualifications: Fluent in Mandarin and Cantonese, with healthcare customer-facing experience.
- Other info: Dynamic role with opportunities for growth and a chance to work in a vibrant team.
The predicted salary is between 30000 - 35000 £ per year.
Are you a self-motivated individual with a passion for delivering outstanding patient care? We are seeking a dedicated Patient Coordinator fluent in both Mandarin and Cantonese to guide patients through their ophthalmic journey from first contact to aftercare. Based in the brand-new, state-of-the-art clinic in Knightsbridge, your role will involve booking appointments, providing exceptional customer service, and ensuring all patient needs are met.
Benefits:
- £30,000.00-£35,000.00 plus commission
- Company Pension
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay
- Employee discount
Requirements:
- Minimum 2 years in healthcare customer-facing and sales experience
- Must be fluent in written and spoken Cantonese and Mandarin
- Self-motivated with excellent time management skills
- Ability to handle high-stress environments
- Strong communication and interpersonal skills
- Proficient in clerical and administrative tasks
- Knowledge of ophthalmic procedures
Responsibilities:
- Answering phone queries and guiding patients through their visits
- Booking appointments and managing patient records
- Providing information on clinic services to clients
- Maintaining a supportive clinic environment
- Meeting monthly targets and KPIs
The clinic is open six days a week, Monday to Saturday so your shift pattern may include an occasional Saturday and a late finish of 7pm.
This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don’t hesitate to get in touch.
Patient Coordinator Mandarin and Cantonese speaking in London employer: BSR Health Recruitment Ltd
Contact Detail:
BSR Health Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Coordinator Mandarin and Cantonese speaking in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who speak Mandarin and Cantonese. They might know about openings or can refer you directly to hiring managers.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers, be ready to explain how your experience aligns with the Patient Coordinator role. Highlight your customer service skills and ability to handle high-stress situations.
✨Tip Number 3
Show off your language skills! In interviews, make sure to demonstrate your fluency in Mandarin and Cantonese. This will set you apart and show that you’re the perfect fit for guiding patients through their journey.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Patient Coordinator Mandarin and Cantonese speaking in London
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for someone fluent in Mandarin and Cantonese, make sure to highlight your language skills right at the top of your application. We want to see how you can use these skills to enhance patient care!
Tailor Your Experience: When you're writing about your past roles, focus on your healthcare customer-facing and sales experience. We love seeing how you've made a difference in previous jobs, so share specific examples that relate to the Patient Coordinator role.
Keep It Professional Yet Friendly: Your application should reflect the warm and supportive environment we aim to create at our clinic. Use a friendly tone while maintaining professionalism to show us you’re the perfect fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at BSR Health Recruitment Ltd
✨Brush Up on Your Language Skills
Since the role requires fluency in both Mandarin and Cantonese, make sure you’re comfortable speaking and writing in both languages. Practise common phrases related to patient care and healthcare terminology to show your proficiency during the interview.
✨Know the Clinic Inside Out
Research the clinic’s services and any specific ophthalmic procedures they offer. Being able to discuss these in detail will demonstrate your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experience where you’ve delivered exceptional customer service, especially in high-stress situations. Highlight how you managed to keep patients calm and satisfied, as this is crucial for a Patient Coordinator.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in the role, such as handling a difficult patient or managing multiple appointments. Practising your responses will help you feel more confident and ready to tackle any question thrown your way.