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- Tasks: Greet clients, manage appointments, and support clinic operations across multiple sites.
- Company: High-end beauty clinic with exciting growth plans in West London.
- Benefits: Competitive salary, commission opportunities, and career progression.
- Why this job: Join a dynamic team and make a real impact in the beauty industry.
- Qualifications: Experience in beauty clinics or reception roles, strong interpersonal skills.
- Other info: Flexible working hours with weekend shifts and travel between locations.
The predicted salary is between 22000 - 33000 £ per year.
Our client is a high-end beauty clinic with multiple sites across West London, seeking a Front of House Person to join their growing team. The successful candidate will work five days a week on a full-time basis, including one day of a weekend. This mobile role will cover several locations across West London, offering excellent opportunities for career progression following recent internal promotions. With ambitious strategic growth plans set to be announced later this year, this is an ideal opportunity for someone looking to develop their career within an expanding organisation.
Please be aware that the clinic is open 7 days a week so there is a requirement for weekend working with days off during the week.
Key Responsibilities:- Warmly greet clients and notify assigned beauty therapist/podiatrist of their arrival
- Welcome walk-ins, address inquiries about services, and schedule appointments based on availability
- Handle appointment bookings and upselling, both via phone and email
- Input staff rotas into the booking system
- Update client details on our client's booking system, including telephone numbers, email addresses, and payment information
- Assist with stock control and support
- Provide assistance with end-of-day procedures
- Support Clinic Managers with various tasks as required
- Travel between multiple clinic sites across West London as required
- Previous experience in a beauty clinic, salon, medispa or aesthetic clinic is essential
- Previous experience in Front of House or reception duties
- Ability to travel between multiple sites across West London (own transport preferred)
- Ability to work efficiently and be self-motivated
- A quick learner with a desire to develop skills and progress within the company
- Proficiency in computer applications such as Outlook and Word, along with experience in appointment booking systems
- Experience with Zenoti is distinctly beneficial
- Positive 'can-do' attitude and strong interpersonal skills
- Ability to build and maintain professional relationships
- Excellent phone etiquette and fluency in both written and spoken English
This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don't hesitate to get in touch.
Front of House employer: BSR Health Recruitment Ltd
Contact Detail:
BSR Health Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House
✨Tip Number 1
Get to know the company before your interview! Research their values, services, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about client interaction, think of scenarios where you can demonstrate your ability to handle inquiries and upsell services. Role-playing with a friend can be super helpful!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Front of House
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the beauty industry. A warm and friendly tone can go a long way in making a great first impression.
Tailor Your Experience: Make sure to highlight any relevant experience you have in beauty clinics or customer service roles. We’re looking for specific examples that showcase your skills, especially in Front of House duties. Tailoring your application to match the job description will help us see why you’re the perfect fit!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your experience and skills, making it easier for us to see what you bring to the table.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows us that you’re keen on joining our team. We can’t wait to hear from you!
How to prepare for a job interview at BSR Health Recruitment Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the beauty clinic. Understand their services, values, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Front of House & Customer Service Advisor, your ability to connect with clients is crucial. Prepare examples from your past experiences where you provided exceptional service or resolved conflicts. This will demonstrate your capability to handle the responsibilities of the role.
✨Practice Your Phone Etiquette
Since you'll be handling appointment bookings over the phone, practice your phone etiquette. Conduct mock calls with a friend to refine your tone, clarity, and professionalism. This will help you feel more confident during the actual interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, growth opportunities, and what a typical day looks like. This shows that you're not just interested in the job, but also in how you can grow within the company.
