At a Glance
- Tasks: Lead daily operations across multiple sites, ensuring everything runs smoothly and efficiently.
- Company: Join a leading cosmetic and aesthetic medical group with a strong brand presence.
- Benefits: Competitive salary and the chance to shape operations in a fast-growing business.
- Other info: Opportunity for significant career growth in a dynamic environment.
- Why this job: Make a real impact in a transformative role with autonomy and visibility.
- Qualifications: Proven experience in senior operations within healthcare and multi-site management.
The predicted salary is between 80000 - 100000 € per year.
Our client is a highly successful, well-established leader in the cosmetic and aesthetic medical sector. With a recognised brand and four high-performing sites, including three specialist skin clinics and a private hospital, the business is currently experiencing a surge in patient demand.
To support their next phase of growth, they are looking for a Director of Operations to take the reins of the day-to-day business. This is a pivotal, senior hire designed to bridge the gap between the clinical ground teams and the business owner.
This isn't an office-based 'strategy only' position. This is a high-visibility, hands-on leadership role for someone who thrives in the field. You will be the heartbeat of the group's operations, spending at least one day per week at each site in London, Birmingham, and Manchester.
You will act as the primary point of escalation for clinical leads, managing everything from staff performance and HR to supplier relationships, technology maintenance, and patient experience.
What You'll Be Doing
- Operational Excellence: Taking full ownership of daily operations across all four sites, refining workflows, and ensuring the group runs like clockwork.
- People Leadership: Building credible, high-trust relationships with surgeons and medical staff while managing performance and wellbeing across a team of 30.
- Commercial Management: Controlling procurement and supplier contracts, ensuring cost-efficiencies without compromising on clinical quality.
- Technical Oversight: Managing service packages for theatre equipment and clinical technology to ensure zero downtime.
- Performance Reporting: Working with the Sales Director to ensure operational capacity meets commercial demand and providing regular reporting to the owner.
Who You Are
We are looking for an exceptional operator who has 'been there and done it.' You should be someone with natural gravitas and the confidence to command the respect of senior medical professionals.
Essential Requirements:
- Proven senior operations experience within a healthcare, clinical, or hospital environment.
- Direct experience managing multi-site operations (this is non-negotiable).
- Strong people management skills with the emotional intelligence to lead both clinical and non-clinical teams.
- A 'fixer' mindset: highly organized, decisively responsive, and commercially sharp.
- Willingness to travel: A regular, physical presence across all sites is a core requirement (1 visit per site, per week).
Why Apply?
This is a rare chance to join a fast-growing business at a transformative moment. You'll have real autonomy to shape the operational foundations of a group with serious scaling ambitions. For a senior operator who wants to make a tangible impact from day one, this is the perfect challenge.
This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don't hesitate to get in touch.
Director of Operations employer: BSR Health Recruitment Ltd
Join a dynamic and rapidly expanding cosmetic and aesthetic medical group that values hands-on leadership and operational excellence. With a strong commitment to employee development, you will have the opportunity to shape the future of our multi-site operations across London, Birmingham, and Manchester, while enjoying a supportive work culture that prioritises collaboration and innovation. This role offers competitive remuneration and the chance to make a significant impact in a thriving sector.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Operations
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and operations sectors. Attend industry events or webinars to meet potential employers and get your name out there. Remember, it's all about who you know!
✨Tip Number 2
Show up and shine! If you can, visit the clinics or hospitals you're interested in. This not only shows your enthusiasm but also gives you a chance to chat with staff and get a feel for the culture. Plus, it’s a great way to make a lasting impression.
✨Tip Number 3
Prepare for those interviews! Research the company inside out, especially their operational challenges and successes. Be ready to discuss how your experience aligns with their needs, particularly in multi-site management and people leadership.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you stand out. Plus, applying directly shows your commitment and makes it easier for us to connect with you about the role.
We think you need these skills to ace Director of Operations
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Director of Operations. Highlight your multi-site management experience and any relevant achievements in healthcare. We want to see how you’ve made an impact in similar roles!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this hands-on leadership role. Share specific examples of how you've led teams and improved operations in the past.
Showcase Your People Skills:Since this role involves managing both clinical and non-clinical teams, make sure to highlight your people management skills. We love seeing emotional intelligence in action, so share stories that demonstrate your ability to build trust and rapport.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar quickly. Don’t miss out on this exciting opportunity!
How to prepare for a job interview at BSR Health Recruitment Ltd
✨Know the Business Inside Out
Before your interview, dive deep into the company's operations and values. Understand their clinics, services, and recent developments in the cosmetic and aesthetic medical sector. This knowledge will help you demonstrate your genuine interest and show how you can contribute to their growth.
✨Showcase Your People Skills
As a Director of Operations, you'll need to build strong relationships with both clinical and non-clinical teams. Prepare examples of how you've successfully managed diverse teams in the past, focusing on your emotional intelligence and leadership style. This will highlight your ability to command respect and foster collaboration.
✨Be Ready to Discuss Operational Excellence
Expect questions about your experience in managing multi-site operations. Be prepared to discuss specific strategies you've implemented to improve workflows and operational efficiency. Use metrics or success stories to illustrate your impact, as this will resonate well with the interviewers.
✨Demonstrate Your 'Fixer' Mindset
The role requires a proactive approach to problem-solving. Think of scenarios where you've had to troubleshoot issues quickly and effectively. Share these experiences during the interview to showcase your organisational skills and decisiveness, which are crucial for this hands-on leadership position.
