At a Glance
- Tasks: Lead people management across multiple sites, ensuring high performance and team morale.
- Company: Fast-growing cosmetic and aesthetic medical group with a strong reputation.
- Benefits: Competitive salary up to £55,000 and direct access to ownership.
- Other info: High emotional intelligence and resilience are essential for success.
- Why this job: Unique opportunity to shape the workforce in a rapidly growing business.
- Qualifications: Experience in healthcare and managing diverse teams across locations.
The predicted salary is between 55000 - 55000 £ per year.
Our client is a fast-growing, highly respected cosmetic and aesthetic medical group operating across London, Birmingham, and Manchester. With surging patient demand and an ambitious growth trajectory, the business has identified people management as the critical lever for its next phase of scale.
They are now looking for a Chief of Staff to sit at the heart of the organisation and own the people function commercially, keep the business running smoothly, and manage upwards to the owner with clarity and confidence.
This is not a traditional HR role, and it is not a pure operations role. It sits squarely between the two, and the job title reflects that. The Chief of Staff will be the person ultimately responsible for the performance, development, and output of every member of staff in the business. If someone isn't performing, it's on you. If a new hire isn't settling in, it's on you. If the owner is being pulled into people issues that should never have reached them, that stops with you.
You will be primarily London-based but with an active, regular presence in Birmingham and Manchester. Trains are good; excuses are not.
What You'll Be Doing
- People Ownership: Taking full accountability for the employee lifecycle across a team of 35 including hiring and onboarding through to performance management, appraisals, and where necessary, offboarding. This includes nurses, HCAs, ODPs, patient coordinators, receptionists, and admin staff.
- Independent Decision-Making: Hiring and firing decisions below senior level sit with you. You do not need to escalate every call as you are trusted to act, and you are expected to.
- Commercial Recruitment: Understanding the business deeply enough to identify gaps, anticipate resourcing needs, and bring in the right people before problems arise, not after.
- Managing Upwards: Providing the owner with a consolidated, prioritised daily or end-of-day summary of people issues, actions taken, and what requires their attention. The goal is to protect their time, not consume it.
- Clinic Manager Liaison: Working closely with individual site managers to ensure training standards, staff output, and team morale are consistently high across all locations.
- Culture and Standards: Building a high-performance environment where staff feel supported but are held to clear expectations.
Who You Are
You are commercially sharp, emotionally intelligent, and direct. You are the kind of person who can have a frank, unfiltered conversation with a business owner (including pushing back) and then walk into a clinic and read the room entirely differently. You do not sugarcoat things upwards, but you know how to bring people along with you.
You will need to be visible, firm, and solutions-focused. High EQ is non-negotiable because you will be managing a diverse workforce including medical professionals, and the ability to adapt your approach to different people is essential.
Essential Requirements
- Background in or strong familiarity with the medical, clinical, or healthcare sector; you need to understand the workforce you're managing.
- Proven experience managing people across multiple sites or departments.
- Confidence to make independent staffing decisions without requiring sign-off at every turn.
- High emotional intelligence combined with a commercially driven mindset.
- Willingness to travel regularly between London, Birmingham, and Manchester.
- Resilience and directness - you will work closely with a demanding, fast-moving leadership team and need to hold your own.
Why Apply?
This is a genuinely unique role in the medical sector. You will have real authority, direct access to ownership, and the opportunity to shape the people infrastructure of a business that is growing rapidly.
This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don't hesitate to get in touch.
Chief of Staff employer: BSR Health Recruitment Ltd
Join a dynamic and rapidly expanding cosmetic and aesthetic medical group that values its people as the cornerstone of its success. With a strong focus on employee development, a supportive work culture, and the opportunity to make impactful decisions across multiple sites in London, Birmingham, and Manchester, this role offers a unique chance to shape the future of the organisation. Enjoy competitive remuneration and the autonomy to drive performance while being part of a team that prioritises high standards and collaboration.
Contact Details:
BSR Health Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Chief of Staff
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to potential colleagues or mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company thoroughly and understand their culture and values. Think about how your experience aligns with the role of Chief of Staff and be ready to discuss specific examples that showcase your skills in people management and decision-making.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and gives you another chance to highlight why you’re the perfect fit for the team. Plus, it keeps you fresh in their minds!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications and updates all in one place!
We think you need these skills to ace Chief of Staff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Chief of Staff role. Highlight your experience in people management and any relevant achievements that showcase your ability to handle multiple sites and diverse teams.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this unique role. Be sure to mention your emotional intelligence and how you can manage upwards effectively.
Showcase Your Decision-Making Skills:In your application, give examples of times when you've made independent staffing decisions. This will demonstrate your confidence and ability to act without needing constant sign-off.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at BSR Health Recruitment Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Chief of Staff role and its unique blend of people management and operational oversight. Familiarise yourself with the company's structure, values, and the specific challenges they face in the cosmetic and aesthetic medical sector.
✨Showcase Your Emotional Intelligence
During the interview, demonstrate your high emotional intelligence by sharing examples of how you've successfully managed diverse teams. Be prepared to discuss how you adapt your communication style to different individuals and situations, as this is crucial for the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your decision-making skills and ability to handle staffing issues. Think of specific instances where you've had to make tough calls regarding hiring or performance management, and be ready to explain your thought process.
✨Highlight Your Commercial Acumen
Emphasise your understanding of the business side of people management. Discuss how you've previously identified staffing gaps and proactively recruited talent to meet organisational needs. This will show that you can think ahead and contribute to the company's growth.
