Medical Administrator / Patient Coordinator - Aesthetics Clinic
You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.
Location: Central London - Site Based (On-Site)
Working Hours: Monday to Friday, 9:00 AM to 6:00 PM (no weekend working)
1 WFH day after probation
Salary: £30,000 - £35,000 per annum (dependent on experience)
About the Role
A busy aesthetics clinic is looking for a Medical Administrator to join their patient-facing admin team. This is not a front-of-house role - front desk cover is already in place - the focus is on managing patient communication and admin behind the scenes, particularly following up with patients by telephone after they have received correspondence. It is a busy environment, so resilience and the ability to stay organised under pressure are essential.
Key Responsibilities
Patient Communication & Follow-Up
- Answering incoming calls and handling patient bookings.
- Following up with patients after letters, emails, or previous calls to check they have received information, answer questions, and arrange next steps - this is a proactive, outbound-calling part of the role, but it is not sales-driven.
- Managing patient correspondence via email and telephone, responding to queries and booking requests.
Labs & External Liaison
- Liaising with labs and external providers, including arranging and chasing x-rays and results.
Clinical Support
- General administrative support for the clinical team.
What We are Looking For
- Previous experience in a clinic, aesthetic, or medical administration setting is preferred.
- Familiarity with aesthetic/cosmetic procedures is a strong plus (understanding what a liposuction or blepharoplasty is, for example) - training can be provided if not.
- A confident, "impeccable" telephone manner - comfortable picking up the telephone and calling patients, not afraid of the telephone.
- Calm under pressure and able to work in a busy, high-energy environment.
- No requirement for front-of-house/reception experience, as this is covered separately by the existing team. xgikmsk
Additional Information
- Full-time, on-site role.
- Sta...
Medical Administrator employer: BSR Health Recruitment Ltd Careers
Join our leading independent clinical audiology practice in Central/North London, where we prioritise patient-centred care and professional growth. With state-of-the-art facilities and a collaborative work culture, we offer competitive salaries and performance-related commissions, ensuring that your hard work is rewarded. As part of our ambitious expansion, you'll have the opportunity to develop your skills in a supportive environment while making a meaningful impact on patients' lives.
Contact Details:
BSR Health Recruitment Ltd Careers Recruitment Team
