At a Glance
- Tasks: Manage patient communications, optimise data systems, and support the front-of-house team.
- Company: Join a leading healthcare agency in Central London with a focus on patient care.
- Benefits: Competitive salary, genuine career progression, and a supportive work environment.
- Other info: Opportunity to grow into an Executive Assistant role with no immediate hiring plans.
- Why this job: Be part of a dynamic team and make a real difference in patient engagement.
- Qualifications: Experience with CRM systems and strong communication skills are essential.
The predicted salary is between 31000 - 33000 £ per year.
- Patient Services Manager
- Central London (Harley Street) - Site Based
- Full-time, 40 Hours, Mon-Fri, 10:30am to 7:30pm
THE OPPORTUNITY
This is a newly evolving position offering genuine progression.
You will initially work alongside our client's existing front-of-house/reception team, helping to ensure outstanding reception operations while learning the practice's systems, protocols and patient data firsthand.
Once you are fully up to speed, you will take ownership of the practice's communications, marketing and data function, driving patient engagement and retention.
You will also provide occasional executive assistant support to the Director.
There are no immediate plans to recruit an additional practitioner (not anticipated before the end of the year at the earliest), giving you time to properly embed in the role before it develops further.
If you are proactive, personable and keen to build a varied, patient-facing career with real scope to grow, we would love to hear from you.
- WHAT YOU'LL BE DOING
- Initial Phase - Reception & Systems Familiarisation
- Working alongside and supporting the front-of-house/reception team, ensuring outstanding reception operations.
- Learning and becoming fully conversant with the practice's current systems, protocols and patient data.
- Gaining first-hand experience of the patient journey through day-to-day reception duties.
- Ongoing Responsibilities - Communications & Data
- Managing and optimising the CRM system, ensuring data accuracy.
- Overseeing patient callbacks and follow-ups, improving conversions at each stage.
- Managing lead funnels and nurturing prospects effectively.
- Updating and managing internal systems and digital advertising/marketing activity.
- Creating patient touchpoints and marketing collateral, including copywriting.
- Generating reports on patient engagement and growth metrics.
- Coordinating with external lead generation, marketing, PR, social media agencies, and telephony/AI systems.
- Executive Assistant Support
- Providing occasional executive assistant support to the Director, such as arranging meetings and bookings with clients and referral contacts.
WHAT WE'RE LOOKING FOR
- Proven experience with CRM, cloud-based, and marketing automation tools.
- Strong communication skills, copywriting ability, and experience in lead generation/marketing workflows.
- Experience within a reception, front-of-house or patient-facing environment is highly advantageous.
- Familiarity with hybrid or remote team dynamics.
- PERSONAL ATTRIBUTES
- Proactive, customer-focused, and a team player.
- Calm under pressure, with a growth mindset.
- Confident, personable and able to build rapport quickly.
- Willing to take initiative and help drive the business forward.
- WHAT'S ON OFFER
- Salary from £31,000, commensurate with experience.
- Genuine progression, including the opportunity to move into a dual role as Executive Assistant to the Director.
- Time to properly embed in the role, with no additional practitioner hire planned before the end of the year at the earliest.
- Central London (Harley Street) location.
This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don't hesitate to get in touch.
Patient Services Manager in London employer: BSR Health Recruitment Ltd Careers
Join our leading independent clinical audiology practice in Central/North London, where we prioritise patient-centred care and professional growth. With state-of-the-art facilities and a collaborative work culture, we offer competitive salaries and performance-related commissions, ensuring that your hard work is rewarded. As part of our ambitious expansion, you'll have the opportunity to develop your skills in a supportive environment while making a meaningful impact on patients' lives.
Contact Details:
BSR Health Recruitment Ltd Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Manager in London
✨Get Involved with Local Health Initiatives
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Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
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Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at BSR Health Recruitment Ltd Careers.
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We think you need these skills to ace Patient Services Manager in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at BSR Health Recruitment Ltd Careers.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at BSR Health Recruitment Ltd Careers.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to BSR Health Recruitment Ltd Careers. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at BSR Health Recruitment Ltd Careers. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at BSR Health Recruitment Ltd Careers
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research BSR Health Recruitment Ltd Careers’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
